Kip Burdette

Experience

• 

  Ochs Center

  Jan 2010 - Jan 2010

  Office Intern
• 

  U.S. Xpress, Inc.

  Aug 2011 - Nov 2011

  Temporary Office Assistant

  • Printed and conducted quality check of shipping documents for upcoming lawsuit• Scanned and organized these shipping documents for the legal department

• 

  Terenine

  Jan 2012 - Feb 2012

  Market Researcher

  • Extensive research of leadership information at numerous organizations by high-volume cold calling & internet searches• Built & maintained a contact information database of hundreds of companies’ top leadership which was utilized by sales department (this project was completed weeks ahead of schedule)

• 

  Sovee.com

  Mar 2012 - Jan 2016

  Customer & Project Support

  • Recruited & scheduled translators for projects by language, specialty, availability, etc; completed via networking with international chambers of commerce, social media marketing & contractor databases.• Assisted Sales team in estimating quotes & provided quality checks of projects• Provided in-person & live-screen sharing training of our UI; created and updated training manuals for clients & employees• Tested in-house software upgrades by finding broken functions (bugs) or User Interface display problems before releases• (Re)formatted translation projects in InDesign, PDF, PowerPoint & Word file formatsCreated & altered synthetic audio files for translation video projects Show less

• 

  Airbnb

  Sept 2015 - now

  Airbnb Host

  Airbnb host entails a list of roles as you are basically an one-person operation. As host, I:- Q&A with prospective guests, - Administrate the calendar of reservations- Clean and turn-over guest spaces for each reservation- Provide maintenance and supplies (Bathroom and kitchen) of property- Greet and give suggestions and tips for making most of their time in Chattanooga- Have over 250 reviews of many satisfied guests from over a dozen countries and many states

• 

  Atlantic Capital Bank

  Aug 2016 - Apr 2019

  Mortgage Support Specialist

  • Examined borrowers’ disclosure & redisclosure packages for compliant fees & documentation set by both the bank & government banking regulations• Conducted quality control of loan files (adverse and active), to ensure top service & regulatory compliances (HMDA, RESPA, department procedures, etc.)• Coordinated inspections & loan draws for construction home loans among borrowers, inspectors & the bank• Problem-solved clients’, via phone & email, online service issues (i.e. DocuSign, document access, submission, etc.) • Administrated mortgage processing software & other third-party vendor software; improved software’s mortgage department workflows, reporting capabilities & alert notifications• Created & updated daily reports for management to measure productivity, loan cycle times, etc.• Department administrative tasks, including but not limited to: supply inventory, equipment/tech issue management, processed appraisal payments/invoices & event planning Show less

• 

  Canaan Group & Associates

  Nov 2019 - Dec 2019

  Office Assistant

  Planned and implemented 2019 holiday donor gifts program on behalf of Covenant College, a client of Canaan Group (i.e. third-party communication, logistics, etc.)Created marketing materials for current and future clientsAssisted with office and end-of-year billing projects

• 

  Astec Industries, Inc.

  Mar 2020 - May 2020

  Project Assistant

  • Scan Service department’s entire customer blueprints, drawings and file archives into company share drive• Review the scanned images to ensure quality of measurements and content; re-arrange and modify document view and order to fit department specifications• Organize scanned images by customer file number, material, parts, etc.

• 

  Base Camp Health

  Jul 2020 - Sept 2020

  Client Success Specialist

  - Provide technical and service support for users and organization administrators over phone or FreshDesk ticketing system - Database investigations for user profile and data problem-solving- Participation of client success through reviews, product improvement initiatives and quality assurance of client data and services

• 

  Symplr

  Oct 2020 - now

  Provides service and guidance to hospital admin for the Meditract Suite products for daily medical operations.

  • Senior Support Specialist

    Sept 2023 - now

  • Product Consultant

    Oct 2020 - Sept 2023