Shaun Beardsmore

Experience

• 

  Yardi

  Oct 2007 - now

  Leader and mentor of customer success account managers within Yardi's Payment Processing team and an escalation point between clients, banks, and the Yardi team.Assist members during the payment processing onboarding process as well as throughout ongoing client support for X9/ACH/credit card, and Walk-in payment services to successfully integrate products and establish strong client relationships and trust. Establish long-standing relationships with worldwide banking institutions to seamlessly process client payments utilizing our cloud-based SAAS software, while simultaneously collaborating with product manager and product development teams to optimize processes and streamline Yardi and client business practices.Supporting team members and their career goals by setting timelines, management expectations, and training opportunities while also identifying challenges and areas of focus in order to streamline team efficiency and confidence. Show less (6 years 6 months) -Implement and support Yardi cloud-based SAAS software for customers using company best practices and efficient troubleshooting steps in order to achieve customer success - Analysis of client efficiency during implementation and general support to streamline rollout timeline and increase client satisfaction, retention, and growth -Working as an escalation contact to both Yardi clients and employees to resolve issues timely and increase overall productivity within the Customer Success teams -Collecting and outlining enhancement requests and trouble items to prioritize and include in future product releases -Mentor new employees through training and oversight on daily issues to ensure full understanding of operation procedures and streamline business for maximize market growth potential Show less

  • Senior Team Leader

    Jul 2024 - now

  • Team Leader Payment Processing SB Implementation

    Feb 2020 - Jul 2024

  • Senior Technical Account Manager

    Jul 2010 - Feb 2020

  • Technical Account Manager

    Oct 2007 - Jul 2010