Ibrahim Alabsi

Experience

• 

  McDonald's

  May 2019 - Sept 2020

  Crew Trainer

  Providing training to new employees •Assessing employee performance•Assisting with employee development •Participating in team meetings and trainings •Performing other duties as assigned

• 

  Aramex

  Jul 2021 - Oct 2021

  Call Center Agent

  •Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.•Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.•Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• 

  Būn Fellows Coffee

  Dec 2021 - Jul 2023

  Head Barista

  •Greet customers as they enter.•Give customers drink menus and answer their questions regarding ingredients. •Take orders while paying attention to details.•Receive and process payments (cash and credit cards)•Keep the bar area clean.•Check if brewing equipment operates properly and report any maintenance needs. •Communicate customer feedback to managers and recommend new menu items.

• 

  Base Coffee

  Aug 2023 - Oct 2023

  Head Barista
• 

  August Coffee & Juice Bar

  Oct 2023 - Dec 2023

  Head Barista
• 

  Saisons

  Jan 2024 - Mar 2024

  Head Barista
• 

  Kaia

  Mar 2024 - Aug 2024

  Head Barista
• 

  Aramex

  Sept 2024 - now

  Outsourcing Services Executive