Kim Rooker

Experience

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  Sears Holdings Corporation

  Aug 2006 - Aug 2011

  Softlines Jewelry Lead

  “Jack of all trades,” because this Corporation was a smaller one and I was a full-time employee I became somewhat of a multitasking expert with the expectations to be able to take care of every customer no matter what their need. My official title, however, was Jewelry Lead.July 2006 – July 2011 • Customer ServiceCustomer service, answer calls, take care of happy and not so happy customers, keep desk clean and maintained, remain friendly and outgoing• Jewelry Lead Associate (My actual title).Customer Service, audit jewelry and electronics, put out new merchandise, sell merchandise, make price list corrections, maintain cleanliness• Fashions Sales Floor AssociateCustomer service, put out new merchandise, set new layouts, make price list corrections, make sure all racks were signed properly, maintain cleanliness• AD SetMake sure everything is priced correctly and signed correctly, make signs on the computer that did not print and kept a clean appearance. Show less

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  Plato's Closet

  Aug 2011 - now

  As the Store Manager at Plato's Closet I work closely with the supervisors, buyers and workers taking care of and making sure our customers have the BEST customer service and shopping experience possible; while also ensuring the everyday operations run smoothly. Training new hires, scheduling, managing the cash flow in and out of the store, thinking up new and exciting ways to better our establishment; upholding the service standard and rules that our staff is expected to abide by as well as ensuring daily and special tasks are completed in an organized and timely manner. Show less

  • Franchise Owner

    Dec 2021 - now

  • Store Manager

    Nov 2013 - now

  • Assistant Manager

    Apr 2012 - Nov 2013

  • Supervisor

    Aug 2011 - Apr 2012
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  MY SALON Suite

  Oct 2019 - now

  Sales Leasing Manager
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  Plato’s Closet Utica, MI

  Mar 2020 - now

  Franchise Owner

  Overseeing some of finest Plato’s Closets management teams in the Midwest. Ensuring our locations focus on employee and customer service first and foremost; catering to the internal and external customers, while providing an environmentally friendly, exciting & clean teenage resale brick and mortar shopping experience for young adults throughout the state of Michigan :).

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  European Wax Center

  Sept 2022 - now

  Franchise Owner