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Deepchhaya .

Deepchhaya .

Technical Support Engineer

Followers of Deepchhaya .63 followers
location of Deepchhaya .Mohali district, India

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  • Timeline

  • About me

    Operations Manager at FINVASIA optimizing Neo Bank Application processes

  • Education

    • Symbiosis Centre for Distance Learning

      2009 - 2011
      PGDM International Business A

    • National Institute of Technology Srinagar

      2004 - 2008
      Bachelor of Technology - BTech Electrical and Electronics Engineering

    • National Institute of Business Management (NIBM) Global

      2020 - 2021
      Executive MBA Banking Management A

  • Experience

    • HCL Technologies Ltd

      Sept 2008 - Nov 2009
      Technical Support Engineer

      Technical Support officer for a US ISP.

    • FCS Software Solutions Ltd

      Nov 2009 - Oct 2010
      Service Desk Analyst

    • IDBI Bank

      Feb 2011 - May 2023
      Manager

    • FINVASIA

      Dec 2023 - now
      Operations Manager

      Working as Operations Manager for the digitally functional Neo Bank Application. Formulating policies, preparing SOPs for processes. Working in co-ordination with the technical team in preparing Business Rule Engine for utmost optimization of the process and accurate decisions towards the lending module. Designing processes for efficient handling of issues pertaining to various modules of the banking App.

  • Licenses & Certifications

    • Customer Success Management

      Udemy
      Jul 2023