Otilio Ramos - CLSD

Experience

• 

  MARINE CORPS

  Apr 1986 - Apr 1990

  USMC

  Corporal/ Honorary Discharge, Communications field. Deployed overseas and mainland USA.

• 

  Condado Plaza Hotel Casino

  Jan 1996 - Jan 2015

  25 % Foot patrol of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Evaluate situations and make logical decisions on how to proceed and direct work. Responsible for report writing on all interventions to include Accident, Incident, Loss and other reports as needed.15 % Assist with Screening, interviewing, selecting, managing, reviewing and counseling Security Supervisors and Officers to maintain order throughout the hotel. Periodically review Officers and Supervisors’ logs to ensure completeness and accuracy. 10 % Help promote safe work practices. Assist in ensuring compliance with OSHA standards and preventive measures. Assist in the development, administration and implementation of safety incentive programs and safety training classes. Visually identify, correct and record safety hazards.10 % Maintain order in the hotel, dealing with the welfare of guests, assisting with door lock problems, safe box problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. 10 % Prepare schedules and relate relevant information on house count, conventions, arrivals and departures from each shift. Perform Pre-shift meetings and trainings.10 % Memorize and monitor life safety system including accurate layout of entire building, locations of stand pipes, fire extinguishers, complete alarm reports and checks and report any pertinent information from10 % Observe monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the security control room; report any alarms similarly.5 % Supervise the Casino Compliance Department. Assist when required.5 % A Show less • Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area. • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. • Ability to listen effectively, speak, read and write English clearly to ascertain and document important information. • Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift. • Hearing and visual ability to observe and detect signs of emergency situations. • Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property. • Ability to follow written and or verbal instructions. • Ability to grasp, lift and/or carry or otherwise move goods weighing up to 50 lbs. sufficient manual dexterity in hands. • Ability to climb stairs and ladders at a rapid pace. Ability to perform duties within extreme temperature rangesIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.Provide accurate information to in inquirers for directions and hours of operations. • Receive, record and secure found property. Research and respond to guests inquiries for lost property. • Assist guests with door lock and in room safe problems using moderately complex hand held electronic apparatus. • Escort guests and employees as required to parking lots • Other duties as assigned by management. Show less

  • Director of Safety & Security

    Jan 1996 - Jan 2015

  • Director of Safety & Security

    Jan 1996 - Jan 2015
• 

  Condado Plaza Hotel & Casino

  Apr 1997 - Dec 1999

  Hotel Night Manager

  Overall responsible for all Hotel operations to include Safety and Security. Oversee restaurants/ bars and banquet spaces. Respond to particular guest incidents, request and complaints.

• 

  Condado Plaza Hilton

  Dec 1999 - now

  Director of Security

  In short responsible for Overall security and emergency protocol of the property. Implement training according to Standards. Safeguard of assets, liaison with all branches of local and federal entities. Among other functions.

• 

  Caribe Hilton

  Jun 2016 - now

  Director Of Safety And Security