Andrew R Hope

Experience

• 

  Eir Ireland

  Dec 2009 - Mar 2015

  • Responsibility to drive quality of Customer Service from 200 representatives via call monitoring and evaluation of inbound queries• Working with the 10 team leaders to minimise variance and drive positive customer experience through calibrations, audits, one to one’s and team meetings.• Building call quality guidelines for representative to follow in order to ensure good customer service• Develop and coach customer service representatives to drive sales, sustain/increase NPS (net promoter score)• Collaborating with operations managers to review and develop overall customer service quality • Conducting call quality training with new hire 4 through a week graduation program Show less

  • Quality Assurance Coordinator

    Apr 2013 - Mar 2015

  • Sales & Retention Team Lead

    Dec 2009 - Mar 2013
• 

  Shaw Academy

  Sept 2015 - Dec 2015

  Account Executive

  • Consulting with clients and identifying courses best suited for career/business development• Researching the latest marketing related trends & business growth strategies and delivering reports through webinars to educate and up-skill our clients• Supporting clients with any SEO, Google Ads, Affiliate, Email and Social Media marketing strategies• Delivering live support on webinars for up to 1,000 students

• 

  Google

  Jan 2016 - Mar 2020

  • Prospecting and reaching out to app developers and app-first businesses to create potential partnerships with our Google Marketing Solutions team• Specifically focused on working with clients that are keen on performance driven UAC via Google's Universal App Campaigns• Supporting & developing these partnerships through a 182 day on-boarding programme with our App Development team• Working closely with Google UA Specialists optimising performance driven campaigns for clients via Google Search, Display, YouTube, AdMob & Google Play Show less

  • Senior Business Development Consultant

    Jan 2018 - Mar 2020

  • Mobile App Business Development Consultant

    Jan 2016 - Mar 2020
• 

  Kooomo

  Jun 2020 - Oct 2020

  Business Development Manager
• 

  Kochava

  Oct 2020 - now

  • Senior Client Success Manager

    Dec 2023 - now

  • Client Success Manager

    Oct 2020 - now