Andrew R Hope

Andrew R Hope

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location of Andrew R HopeDublin, County Dublin, Ireland

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  • Timeline

  • About me

    Senior Client Success Manager at Kochava

  • Education

    • Inchicore College

      2005 - 2007
      Diploma Human Nutrition and Sports Exercise

      Activities and Societies: Events Organiser & Management College Football Sports Development & Coaching

    • CBS Lucan Secondary School

      2001 - 2005

      Activities and Societies: Events Managment & GAA

    • Dublin Business School

      2015 - 2019
      Bachelor's degree Marketing (Digital Media & Cloud Computing)
  • Experience

    • Eir Ireland

      Dec 2009 - Mar 2015

      • Responsibility to drive quality of Customer Service from 200 representatives via call monitoring and evaluation of inbound queries• Working with the 10 team leaders to minimise variance and drive positive customer experience through calibrations, audits, one to one’s and team meetings.• Building call quality guidelines for representative to follow in order to ensure good customer service• Develop and coach customer service representatives to drive sales, sustain/increase NPS (net promoter score)• Collaborating with operations managers to review and develop overall customer service quality • Conducting call quality training with new hire 4 through a week graduation program Show less

      • Quality Assurance Coordinator

        Apr 2013 - Mar 2015
      • Sales & Retention Team Lead

        Dec 2009 - Mar 2013
    • Shaw Academy

      Sept 2015 - Dec 2015
      Account Executive

      • Consulting with clients and identifying courses best suited for career/business development• Researching the latest marketing related trends & business growth strategies and delivering reports through webinars to educate and up-skill our clients• Supporting clients with any SEO, Google Ads, Affiliate, Email and Social Media marketing strategies• Delivering live support on webinars for up to 1,000 students

    • Google

      Jan 2016 - Mar 2020

      • Prospecting and reaching out to app developers and app-first businesses to create potential partnerships with our Google Marketing Solutions team• Specifically focused on working with clients that are keen on performance driven UAC via Google's Universal App Campaigns• Supporting & developing these partnerships through a 182 day on-boarding programme with our App Development team• Working closely with Google UA Specialists optimising performance driven campaigns for clients via Google Search, Display, YouTube, AdMob & Google Play Show less

      • Senior Business Development Consultant

        Jan 2018 - Mar 2020
      • Mobile App Business Development Consultant

        Jan 2016 - Mar 2020
    • Kooomo

      Jun 2020 - Oct 2020
      Business Development Manager
    • Kochava

      Oct 2020 - now
      • Senior Client Success Manager

        Dec 2023 - now
      • Client Success Manager

        Oct 2020 - now
  • Licenses & Certifications