Scott Durnell

Experience

• 

  Apple

  Jun 2008 - Dec 2012

  In my time working at the Castle Hill store I had many roles. These included: -Sales Specialist: sales tasks, customer service, basic how to information and basic trouble shooting. Helping customers look for the best complete solution was the goal. -Family Room Specialist: as a family room specialist my main role was to assist in trouble shooting and technical support for mobile devices including iPhones and iPads. I also trained customer how to use their devices both mac and iOS in the basic use of the device, the operating system, and specific software packages. -Lead Cashier: as a lead cashier I dealt with the finances of the store both from customer transactions to end of day takings and reporting. Also lead a team of 10 staff and completed tasks such as rostering and payroll as well as back of house inventory problems and financial disputes. -Trainer: training up to 30 customers in specifically designed workshops that I scripted to allow customers to learn how to use their new device and up skill on new technology. These workshops included children's holiday workshops, seniors workshops, one to one tuition and dedicated business nights. -Operations support: assisting in the operations of the store. Both in the upkeep of the store and technical support repair of in store systems, day to day operations of the store and rostering. Show less In my time working at the Sydney Apple store, one of the busiest stores in the world, I had many roles. These included: -Sales Specialist: sales tasks, customer service, basic how to information and basic trouble shooting. Helping customers look for the best complete solution was the goal. -Lead Cashier: as a lead cashier I dealt with the finances of the store both from customer transactions to end of day takings and reporting. Also lead a team of 10 staff and completed tasks such as rostering and payroll as well as back of house inventory problems, financial disputes and banking large sums of money. -Trainer: training up to 30 customers in specifically designed workshops that I scripted to allow customers to learn how to use their new device and up skill on new technology. These workshops included children's holiday workshops, seniors workshops, one to one tuition and dedicated business nights. -Floor Lead: as the floor lead, the role was to act as the on call manager for any customer escalations or disputes, rostering, staff issues and help the store run as smooth as possible throughout the busiest times of the day. Show less

  • Specialist, Family Room Specialist, Operations Support, Lead Cashier

    Aug 2010 - Dec 2012

  • Specialist, Floor Leader, Lead Cashier, workshop trainer, kids camp trainer

    Jun 2008 - Aug 2010
• 

  Sydney Trains

  Mar 2014 - now

  -Responsible for the roll out of mobile device technology to 2000+ staff, most of which had never used mobile technology before. -Writing and maintaining training material and documentation. -Maintaining a working relationship with trainees.-Deliver training, conduct train the trainer sessions, support trainers while they deliver training and rectify technical issues. -Liaise with relevant IT and procurement departments to organise devices and correct setup in time for training.-Provide support to trainees after training.-create trainers and support rosters to ensure coverage for all training sessions. Show less

  • Train Driver

    Mar 2018 - now

  • Train Guard

    Jan 2013 - Mar 2018

  • Project Officer

    Mar 2014 - Nov 2016