Grzegorz Topolski

Experience

• 

  Arvato Systems

  Apr 2009 - Sept 2009

  German speaking advisor for Vodafone customers

  🔹Service of inbound calls from German mobile Network operator Vodafone.🔹Keeping informed about promotions, subscriptions, mobile phones handling.🔹Configuration, starting up of new subscription cards, contract extensions, data change.

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  NATURANA International

  Dec 2009 - Jul 2010

  Director Assistant in commercial and marketing matters

  🔹Participation in the creation and implementation of sales strategy.🔹Acquisition of new customers.🔹Contracts negotiation.🔹Business relationships building.🔹Assessment and development of new sales opportunities for products.🔹Supervision of sales representatives.

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  WIKA Group

  Aug 2010 - Jan 2019

  🔹Management and supervision of the Complaint Department (10 employees).🔹Customer contact in the frame of complaint handling and after complaint service. 🔹KPI reporting to the Head of Quality and Continuous Improvement (PPM, Service Level, Top 3 claims on a monthly basis, etc.).🔹Approval of 8D reports – taking decisions concerning claim justification or rejection.🔹Effectiveness check for the implemented corrective actions in connection with customer complaints.🔹Quality improvement plans supervision in connection with customer complaints.🔹Visits to the customer due to quality issues (root cause analysis, CAPA presentation). 🔹Company representation during customer audits at plant due to quality reasons. Show less

  • Complaint Department Manager

    Jul 2016 - Jan 2019

  • Quality Engineer

    Nov 2011 - Jun 2016

  • Foreign Customer Support Clerk

    Aug 2010 - Oct 2011
• 

  Precizo Sp. z o.o.

  Jan 2019 - Jul 2019

  Quality Manager

  🔹Management and supervision of the Quality Department consisting of 15employees in the following departments: Quality Engineering, Customer Complaints, Supplier Development, Internal Quality Inspection, Laboratories.🔹Customer contact in the frame of complaint handling and after complaint service.🔹Constant supervision and continuous improvement of the processes and products as well as measurement methods.🔹Performing of internal process audits and supplier audits.🔹Corrective and Preventative Actions activity.🔹Quality policy promotion and inspiration. 🔹Proxy for the Integrated Quality Management System (9001, 14001, 18001). Show less

• 

  Matrix Polymers

  Sept 2019 - now

  🔹 Management and supervision of the Quality Department in 2 European production sites.🔹 Customer contact in the frame of complaint handling and after complaint service. 🔹 Constant supervision and continuous improvement of the processes and products as well as measurement methods.🔹 Development and tailor-make of QS protocols and quality procedures as required to make sure products so manufactured are kept in specification🔹 Monitoring and follow-up of the corrective and preventative actions activities and their effectiveness verification in the strict and close cooperation with Production Department and R&D Department🔹Active participation on the purchasing projects related to new measuring equipment or machines Monitoring and follow-up of the corrective and preventative actions activities and their effectiveness verification in the strict and close cooperation with Production Department and R&D Department🔹 Quarantine stock management and leading role in the root cause investigation process in relation to the materials moved to quarantine stock🔹 Performing internal audits according to the norm ISO 9001🔹 Supporting of the organization to be able to meet new quality standards and approvals e.g. BIS approval (India), DiBt (Germany).🔹 Management of the measuring equipment and direct contact with any external certifying bodies offering calibration services Active participation in quality-related projects – purchasing of news Quality equipment or machines.🔹 Visits to the customer manufacturing plants due to quality issues (8D review) 🔹 Company representation during customer audits at plants.🔹 KPI definition, development and monitoring within quality area (Service level for complaints process, outstanding complaints, etc.).🔹 Providing quality monthly quality report to all stakeholders such as Sales, Operations, Senior Management Team and Board of Directors. Show less 🔹Management and supervision of the Quality Department. 🔹Customer contact in the frame of complaint handling and after complaint service. 🔹Constant supervision and continuous improvement of the processes and products as well as measurement methods.🔹Development and tailor-make of QS protocols and quality procedures as required to make sure products so manufactured are kept in specification.🔹Monitoring and follow-up of the corrective and preventative actions activities and their. effectiveness verification in the strict and close cooperation with Production Department and R&D Department.🔹Quarantine stock management and leading role in the root cause investigation process in relation to the materials moved to quarantine stock.🔹Performing internal audits according to the norm ISO 9001. 🔹Management of the measuring equipment and direct contact with any external certifying bodies offering calibration services.🔹Visits to the customer manufacturing plants due to quality issues (8D review). 🔹Company representation during customer audits at plant due to quality reasons.🔹KPI definition and development within quality area (Service level for complaints process, outstanding complaints, etc.).🔹Providing monthly quality report to all stakeholders such as Sales, Operations, Senior Management Team and Board of Directors. Show less

  • European Quality Manager

    Jun 2023 - now

  • Quality Manager

    Sept 2019 - May 2023