Michelle Molano

Experience

• 

  Total Information Management Corporation

  Feb 2015 - Sept 2015

  Document Reviewer

  • Responsible for preparing and sorting documents needed for scanning to be uploaded to the client's database.• Mending torn documents.• Grooming of documents.• Removing all extraneous materials that can disrupt actual scanning.• Straightening folded documents and doing piece count for each document that is identified as for scanning. Ensure recording of the completeness of all documents identified for scanning.

• 

  Alorica

  Jul 2019 - Feb 2022

  • Supports customers by providing helpful information, answering questions, and responding to complaints.• Front line of support for clients and customers and help ensure that customers are satisfied with products, services, and features.• Managing incoming calls and customer service inquiries.• Identifying and assessing customers’ needs to achieve satisfaction.• Build sustainable relationships and trust with customer accounts through open and interactive communication.• Provide accurate, valid and complete information by using the right methods/tools.• Take the extra mile to engage customers. Show less

  • Customer Retention

    Jun 2020 - Feb 2022

  • Customer Service Representative

    Jul 2019 - May 2020
• 

  Salary.com

  Feb 2022 - now

  • Communicate product value to clients.• Develop budgets and timelines for clients• Meet with other executive to discuss a clients’ project goals, progress and outcomes• Knowledge of market research, sales and negotiating principles• Excellent communication/presentation skills and ability to build relationships• Organizational and time-management skills• Unearth new sales opportunities through networking and turn then into long-term partnerships• Present products to prospective clients. Show less • Qualify leads from marketing campaigns as sales opportunities• Contact potential clients through cold calls and emails• Present our company to potential clients• Identify client needs and suggest appropriate products/services• Customize product solutions to increase customer satisfaction• Build long-term trusting relationships with clients• Proactively seek new business opportunities in the market• Set up meetings or calls between (prospective) clients and Account Executives Show less

  • Global Account Executive-Compensation and Survey Practice

    Jan 2023 - now

  • Business Development Representative

    Feb 2022 - Dec 2022