Experience

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  Heritage-crystal clean

  Feb 2008 - Jun 2011

  Warehouse manager

  • Communicated effectively with the branch manager and route drivers daily.• Ensured all 8 trucks were unloaded and loaded daily in a timely manner.• Maintained responsibility for inventory control and monthly/yearly inventory counts.• Kept warehouse clean, organized, and handled all safety issues.

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  Oec group

  Jun 2011 - now

  In my dual capacity, I steer regional traffic management and operational activities for our Northeast Region, overseeing teams across New York, Chicago, St. Louis, Kansas City, and Guadalajara. My role encompasses direct leadership of 10 employees and indirect oversight of approximately 50 staff members, specializing in FCL, LCL, FTL, and LTL shipments, chassis & equipment operations, and dispute resolution. I am responsible for process enhancement, strategic planning, problem-solving, cost management, staffing, and fostering collaboration across departments. Additionally, as the Operations Manager for the St. Louis Branch, I manage all local operations and customer service activities, ensuring seamless service delivery and operational excellence. Show less • Supervised the daily operation of the Customer Service, Documentation & Billing, and Traffic departments• Supervised the movement of more than 18,000 containers, in 2013, to/from more than 20 different countries• Communicated effectively with OEC offices in China, Taiwan, Japan, Korea, India, South Africa and Germany• Managed 1000+ emails on a daily basis• Ensured day to day operations are completed for each department, and assist with problem solving• Sent new shipment bookings and handle problems directly with OEC customers• Processed profit and loss statements• Sent invoices for inbound ocean shipments• Assisted our brokerage team with U.S. Customs clearance issues• Negotiated rates with trucking companies in all 50 states• Dispatched containers for delivery in all 50 states and Canada Show less

  • Senior Manager, Regional Traffic

    Jul 2021 - now

  • Regional Traffic Manager

    Feb 2020 - Jul 2021

  • Operations Manager

    May 2017 - Feb 2020

  • Operations Manager

    May 2015 - May 2017

  • Operations Supervisor

    Oct 2013 - May 2015

  • Documentation & Billing Supervisor, Traffic Supervisor

    Jan 2013 - Oct 2013

  • Documentation & Billing Supervisor

    Jul 2012 - Jan 2013

  • Documentation & Billing Coordinator

    Apr 2012 - Jul 2012

  • Traffic Coordinator

    Jun 2011 - Apr 2012