Experience

• 

  Dct gdansk sa

  Oct 2009 - May 2010

  Stevedore

  Container ships loading support

• 

  Molly’s

  Jun 2010 - Oct 2010

  Warehouseman at molly's distribution centre

  Deliveries receiving, collecting shipments, stock control, registering goods in the ERP system.

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  Lpp s.a.

  Oct 2011 - Nov 2015

  Logistic systems specialist ( it 2nd line support)

  Main responsibilities:- Acting as a 2nd line support in an ERP system environment (WMS)- Incident, Problem and Change Management - Multiple application administration (e.g. MSP, KADE, MFC, VISION)- Application technical testing- Handling the communication process with foreign vendorsOther:- MS SQL database administration- Wireless barcode scanners maintenance (Datalogic, Symbol, Motorola)- Logistic processes optimization according to BPMN standards- SQL-based analytic reports preparation Show less

• 

  Thyssenkrupp group services gdańsk sp. z o.o.

  Nov 2015 - now

  • Coordinating and managing 24/7 team shifts• Supporting Team Coordinator and taking his responsibilities in case of absence• Direct responsibility for the Major Incident Coordination Process• Preparing relevant KPI reports of the service lifecycle management• Ensuring proper communication to all business partners in case of GCC service continuity loss • Ensuring all IT Systems updates with all relevant information regarding supplier and customers• Supervising all infrastructural and software changes impacting team performance• Ensuring GCC 24/7 service continuity• Coordinating and task prioritizing accordingly to specific requirements• Building and maintaining the Knowledge Database of the team using the SQL Show less Main Responsibilities:- Core process: Service Control- Ensuring continuous end to end system monitoring- Coordinating of Major Incidents in order to restore service ASAP- Preparing relevant SLM reports - Dealing with client escalations- Providing analytic reports to other Global Shared Services IT teams- Coordinating and preparing meetings with suppliers and customers- Analyzing and developing existing ITSM processes- ITC diagrams modelling- Leading and reporting out RFO investigations- Collaborating with the Problem and Change Management teams by supporting and interfacing from Incident Management Show less

  • Senior Technical Specialist - Datacenter Infrastructure

    Apr 2021 - now

  • Global Control Center Services Coordinator

    Jun 2018 - Apr 2021

  • Global Control Center Shift Coordinator

    Nov 2016 - Jun 2018

  • Global Control Center Analyst (ITSM)

    Nov 2015 - Oct 2016