Experience

• 

  Southwest airlines

  Feb 2011 - now

  Manages and implements projects/learning initiatives as assigned for Southwest Airlines University- Instrumental in managing learning initiatives to support Microsoft 365 tools implementation-Managed various initiatives, including (Inflight, Reservations, Diversity & Inclusion, Corporate, Leadership, and Employee) training projects. - Managed Human Trafficking company-wide awareness project to ensure it was delivered on schedule to all Employees. - Managed Inflight Door Trainer project to ensure new Door Trainers were completed on time, met requirements, and within budget. -Managed new Reservations system training project resulting in a decrease in AHT, cost-savings for travel, and hotel expenses, an effective shift from an old to a new system. -Executes tasks defined in the project schedule to achieve project goals-Identify and collaborate with stakeholders to ensure a positive project outcome-Maintain project documentation for the current state to serve as an input for future state-Ensure communications are clear throughout the project life cycle-Update project schedule to keep it current and work with other Project Team members to adjust schedule and resources based to complete deliverables on time -Strong internal communication skills including the ability to work with all levels of the organization-Motivate project team members-Resolve project conflicts to keep the project on schedule-Escalate to management when necessary-Observe process, make suggestions, and ultimately implement agreed-upon efficiency; using Lean Six Sigma methodologies -Anticipate obstacles and objections, and resolve issues by effectively managing risk and issues -Demonstrates Teamwork by sharing best practices with Project Team to maximize the success of the project while maintaining good morale and positivity.-Actively seeks opportunities for self-development to stay abreast of trends in the learning, technology, and talent environments. Show less

  • Senior Project Manager

    Jun 2015 - now

  • Senior Developer

    Mar 2013 - Jun 2015

  • Change and Learning Leader

    Feb 2011 - Mar 2013