Patrick Aaron

Experience

• 

  WE Communications

  Mar 1992 - Dec 1992

  Assistant Technician Function
• 

  Transtel

  Jul 1994 - Aug 1996

  Chief Technical Worker
• 

  PX/Fast Forward

  Sept 1996 - Jul 1997

  Local Area Network Administrator
• 

  DataVia

  Jul 1997 - Jan 2001

  System Administrator
• 

  Arivia.kom

  Jan 2001 - Jan 2008

  Network Support Specialist
• 

  GijimaAst

  Jan 2008 - Feb 2011

  Networks Engineer
• 

  Airports Company South Africa

  Nov 2021 - now

  Finance- Capex and Opex management- Contract and supplier management- Monthly forecasting- Curb Wasteful & Irregular Expenditure - IT Governance Operations- Contribute to CSI- Incident Management - Individual Customer Satisfaction Survey - Problem Management Internal Process Perspective- Document Management - Ensure all actions on various action registers are dealt with in line with agreed timelines - Ensure consistent quality of documents delivered- Process Baseline - Resolve audit findings to prevent re-occurrence - Strategy - Timeliness of Internal Reports and Submissions Show less - Manage supplier metrics and SLA’s- Ensure quality and integrity of release documentation- Implement cost-saving initiatives- Resolve incidents according to service level agreements. - Develop and submit reports on service desk performance- Plan, arrange, lead and control subordinate activities to ensure sub-functional objectives are met or exceeded - Adhere to and ensure adherence to statutory regulations, organisational standards, guidelines, policies and procedures- Share customer-related knowledge, formally and informally, to enhance IT understanding of the ACSA - Business and how technology products and services can potentially add value from a customer's perspective - Perform secondary interface to clients on escalated issues and provide status of issue enquiries, updates and resolutions- Ensure that the Service Desk (SD) operates in a professional, effective and efficient manner- Ensure that the System Manager monitors the total IT infrastructure and that all events are attended to, via the incident logging process- Responsible for the management of the process and effective resolution Show less

  • Airport IT Manager

    Nov 2023 - now

  • IT Networks Engineer

    Mar 2011 - now

  • Information Technology Service Desk Manager

    Nov 2021 - Mar 2024