Experience

• 

  Vancity/citizens bank of canada

  May 2007 - Dec 2010

  Payments specialist

  - Managed the cash desk which included verifying and processing foreign cash orders entered by national foreign exchange centres and Vancity branches and ensuring that the transactions were executed appropriately- Managed bank transfers and bank accounts- Issued foreign drafts and wires- Maintained administrative systems to process cancellations and refunds, reconcile accounts and respond to general inquiries- Assisted the Team Leader and supported the operations centre through an administrative role- Prepared and presented foreign exchange initiatives to upper management- Managed foreign cash transactions of approximately 7 million Canadian dollars (annually)- Communicated with suppliers through phone and electronic mail regarding transactions and shortage and delay issues- Answered incoming phone calls from branches Show less

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  Central 1 credit union

  Dec 2010 - May 2011

  Payment services assistant

  - Prepare and process both incoming and outgoing financial transactions for the Payment Services department including expense claims, invoices, receivables and purchase orders. - Manage calendar and organize appointment requests for the Director of Operations- Communicate with various vendors on the purchase of whole departmental office supplies- Maintain and archive confidential department documents on both the computer database as well as hard copy files- Coordinate the timely circulation and submission of team timesheets biweekly between Payment Services department and Accounting department Show less

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  Vancity

  May 2011 - now

  - Liaise with business stakeholders and external vendors regarding product and service changes- Support testing and implementation of new Prepaid and Visa products - Develop and coordinate resources for Foreign Exchange intiatives- Analyze existing and previous Foreign Exchange programs, products and initiatives to optimize department results- Develop communication materials to facilitate Foreign Exchange initiatives and their implementation- Analyze current and future Foreign Exchange systems maintenance, upgrades and enhancements- Support testing and implementation of Foreign Exchange systems changes

  • Information Technology Manager

    Apr 2022 - now

  • Technology Lead

    Oct 2019 - Apr 2022

  • IT Analyst

    Nov 2016 - Oct 2019

  • Business Analyst, Banking Application Renewal (BAR)

    Jul 2014 - Nov 2016

  • Specialist, Solutions Implementation

    Sept 2013 - Jul 2014

  • Specialist, FX Solutions

    Sept 2012 - Sept 2013

  • Payments Specialist

    May 2011 - Sept 2012