Experience

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  New zealand post

  Nov 1999 - Jan 2001

  Administrative support specialist

  - Overseeing the day-to-day functioning of printers, desktops, and dummy terminals on 3 large warehouse floors and 2 offices. This included creating and editing user access and rights to over 30-40 fulltime and casual/temp staff.

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  Emirates

  Feb 2001 - Jun 2004

  Flight attendant/cabin crew trainer

  - Steady ascension to a promotion in the First Class cabin, from Economy and Business Class. Where I provided award winning standards and service to the 18 seater First Class Cabin. - Awarded the Train the Trainer certificate, for being a part of the initial Cabin Crew induction team, teaching up to and over 13 new cabin crew on how to use the online intranet facility.- Part of the Information technology team integrating the award-winning In-Flight entertainment system called ICE - Information, Communication, Entertainment. Show less

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  Nz post

  Aug 2004 - Feb 2009

  - Provided 2nd level support for 3 company applications – CME (Integrated Courier System), Visual Post (Sales Management System), and Courier Scanner Technology for over 5,000 courier drivers and over 100 depots. - Part of a team that implemented and tested, a nation-wide rollout of new scanner hardware and software. Helping collate and update documentation for users.- Awarded a Certificate for Outstanding work. This was due to slashing the budgets expenses by 15% on identifying a particular product used for the scanning technology that was not required for the final rollout. Show less - Running daily reports extracted from a Logistical Warehousing system (Unix based) that helped in the compilation of warehousing data, ie stock volume, stock movement, the dollar value items, etc. These reports were used by the logistical manager, business analysts, and warehouse team leaders. - Compiled and maintained user manuals for Internal staff on its Logistical Application called MK Logistics. This was for 3 warehouse facilities consisting of over 30-40 full-time and casual staff. - Hands-on role, overseeing the day-to-day functioning of company hardware; printers, desktops, and dummy terminals on the warehouse floor and offices. Including the creating and editing of user access rights. Show less

  • Applications Support Specialist

    Oct 2005 - Feb 2009

  • Support Administrator

    Aug 2004 - Oct 2005
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  Etihad airways

  Mar 2009 - Mar 2010

  Flight attendant

  - Front line customer care and service in the Economy cabin, serving up to 380 passengers. - As a senior cabin crew member, I was tasked with mentoring and supporting new cabin crew on their initial flights. Helping give real-time feedback to the in-flight managers.

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  Air new zealand

  Jun 2010 - now

  - Leading and motivating a team of 4 in the Economy cabin, that would have us looking after and catering to over 300 passengers.- Leadership duties also expanded to managing and monitoring a team of up to 12 cabin crew, ensuring they maintain the airlines safety standards and to also provide exceptional service to our customers.- Brand Ambassador for Air New Zealand and being a part of some of their campaigns both domestically and internationally, including their world-renowned Safety Videos. Show less

  • Inflight Service Manager

    Feb 2023 - now

  • Deputy Service Manager

    Apr 2018 - Feb 2023

  • Flight Attendant Pacific Class

    Dec 2017 - Apr 2018

  • Tasman International Flight Attendant

    Mar 2013 - Dec 2017

  • Flight Attendant Pacific Class

    Dec 2011 - Mar 2013

  • Tasman Pacific Flight Attendant

    Jun 2010 - Dec 2011