Experience

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  Quick cash loans

  Jan 2011 - Jan 2012

  Customer service representative

  Providing exceptional customer service. Researching and evaluating loan applicant’s financial status, references, credit, and risk. Determining eligibility of application. Completing and submitting credit and loan documentation.Promoting sale of credit and loan services. Managing past due accounts.

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  Convergys call centre

  Jun 2014 - Sept 2016

  Inbound customer service representative
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  Angelina house

  Mar 2016 - Jun 2018

  Medication aide

  Non Certified Medication Aide, pass meds to residents. Taking vital signs, weight and assisting with wound care.

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  Kohl's

  Dec 2016 - Nov 2017

  Retail cashier
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  Connally memorial medical center

  Oct 2018 - May 2019

  Patient care technician
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  The auberge at benbrook lake

  Jul 2019 - Jul 2020

  Caregiver
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  Evelance healthcare

  Oct 2022 - Apr 2023

  Customer service representative

  Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Responding promptly to customer inquiries• Acknowledging and resolving customer complaints• Providing feedback on the efficiency of the customer service process

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  Elevance health

  Oct 2022 - Apr 2023

  Customer service representative

  Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Responding promptly to customer inquiries• Acknowledging and resolving customer complaints• Providing feedback on the efficiency of the customer service process

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  Discovery at home in texas, inc

  Jun 2023 - now

  Lead caregiver/ supervisor

  •Recruiter, screen, train, hire, retain quality and an appropriate quantity of caregivers•Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. •Allows and encourages residents to do as much of their own care as possible.•Creating and managing team schedules•Monitor employee productivity and provide constructive feedback and coaching•Coordinate activities, help develop personal care plans with other staff in the facility Show less