Matthew Foley

Experience

• 

  Hero Headquarters

  Jun 2003 - Apr 2007

  Store Manager
• 

  Marquette University

  Aug 2004 - Jun 2006

  _ _

  • Writing Tutor, Marquette Writing Center

    Jan 2006 - Jun 2006

  • Head IT Support Technician, McCormick Dormitory

    Aug 2004 - Jun 2006
• 

  Open Solutions

  Apr 2007 - Jan 2013

  Implemented corporate treasury software for account tracking and regulatory compliance for Fortune 500 clients.Provided client support, assisted in quality assurance efforts, and maintained all user documentation for two software solutions. Wrote and maintained user guides, help systems, and release notes for treasury software.

  • Implementations Specialist

    Jan 2009 - Jan 2013

  • Technical Writer

    Apr 2007 - Jan 2009
• 

  Trellis Health Partners

  Jan 2013 - Feb 2014

  Communications Director

  Wrote and maintained all documentation and communications to support business operations for a medical billing and software company, including policies & procedures, software user manuals, RFP responses, software design documents, and marketing materials.Managed a major project to track ONC/HIPAA requirements for a new medical records software solution through a successful certification process.

• 

  Fiserv

  Apr 2014 - Dec 2023

  Manage a team of 6 implementation specialists and four outsourcing consultants to implement and operate 3 enterprise software solutions for use in the Fintech and Corporate Treasury industries.Coach staff on an ongoing basis, measure productivity against key metrics, resolve client escalations, and lead special projects for process and tool improvements. Managed a team of 8 senior CSRs to support 3 enterprise software solutions for 213 commercial banking and 162 Fortune 500 corporate treasury clients. Regularly collaborated across departments to share client needs and improve the client experience.Advanced the team from uncoached single-contributors using rudimentary tools into a cohesive unit with clear training, metrics reporting, performance standards, escalation paths, and industry tools. Performed business analysis and product owner responsibilities for two corporate treasury applications.Gathered system requirements from clients and business stakeholders, documented design plans for development, and followed the development process through acceptance testing to completion.Successfully coordinated a full-system rewrite project for bank relationship management software for corporate treasury use.

  • Manager, Client Implementations

    Apr 2022 - Dec 2023

  • Manager, Client Support & Operations

    Jan 2017 - Apr 2022

  • Sr. Business Analyst

    Apr 2014 - Jan 2017
• 

  Invenergy

  Dec 2023 - now

  Manager, Business Applications