Joe Silva

Experience

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  RDA Soft.Net

  Mar 2005 - Nov 2007

  Network/Systems Administrator

  Established and managed information systems for a variety of clients. Clients consisted of health care, manufacturing, retail, construction, distribution, and public safety agencies. Designed, installed and managed multiple LAN networks including branch office deployments using VPN point to point connections.Provided prompt, accurate support to users with a high degree of customer service and technical expertise while ensuring customer satisfaction.Quickly learned new tasks, software, hardware and rapidly resolved customer problems.Designed, installed, configured and maintained multiple servers, LAN and WAN equipment, desktops and LOB applications.Supported multiple corporate-wide upgrades and office relocations.Implemented multiple Windows Active Directory infrastructures that performed replication in a multi domain and site topology. Show less

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  CAB Health & Recovery Services

  Jan 2008 - Aug 2008

  IT Support Specialist

  Established and managed new and existing information systems for over eleven satellite offices and the primary administrative office all interconnected using VPN point-to-point connections. Responsible for the maintenance of 170+ workstations/servers and 200+ users throughout CAB’s networks.Triaged incoming phone and email request for technical assistance.Responsible for planning, managing and deploying multiple software applications throughout CAB’s internal network.Developed and implemented an infrastructure migration project to convert all desktops and servers from a peer-to-peer environment to a client/server infrastructure utilizing Active Directory in a single forest, multi site topology.Assisted in the migration from Lotus Notes to a Microsoft Exchange 2007 environment.Designed, installed, configured and maintained multiple servers, desktops, line of business applications and networking equipment in a LAN/WAN environment,Implemented an infrastructure wide monitoring system to provided 24x7 alerting, server and site status notifications to all essential personnel.Upgraded the network infrastructure in over seven offices including the datacenter to provide users with failover protection, higher bandwidth and increased connection speeds including QOS. Show less

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  Lockheed Martin

  Sept 2008 - Feb 2010

  Information Systems Analyst

  Subcontractor at MIT Lincoln LaboratoryProvides Tier 1 and 2 technical support for MIT Lincoln Laboratory’s 3,800+ users in a mixed operating system environment including Windows, Linux and Mac. Responsible for direct customer relations and provides help desk level support for phone, email, and walk up technical requests.Uses Microsoft’s SCCM to provide local and remote Windows users with remote assistance services and software installation support. Uses JAMF Casper Suite to provide local and remote Mac users with remote assistance services and software installation support. Show less

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  Allied Networking Solutions

  Jan 2010 - Oct 2011

  Owner
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  Dell

  Jan 2010 - May 2011

  Sr. Field Services Technical Analyst

  Subcontractor at MIT Lincoln Laboratory (Please see job description for Lockheed Martin)The contract with Lockheed Martin Corporation was terminated and all employees under the support contract were transferred and recruited by Dell Inc. to perform the same tasks.

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  Marketing and Design Company

  Sept 2011 - Oct 2015

  Co-Founder & Chief Technology Officer

  Co-Founder & Chief Technology Officer responsible for web development, SEO and internet marketing. While overseeing day to day business activities including employee relations, hiring, financials, business development and account management.

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  Spectra Networks LLC

  Oct 2015 - now

  President

  Spectra Networks has over 13 years of experience providing technology services to small-medium businesses throughout Boston and the North Shore. Our business was founded on the values of providing affordable IT services tailored to the individual needs of your company.