Waseem Khalaf

Experience

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  Zain

  Sept 2008 - Jul 2014

   Works with a team across the business to plan new and innovative technology solutions that will ensure to have full automation cycle with paperless environment by building a full workflow solution using the top systems around the MENA such as BMC Remedy, Ultimus & IBM SPSS solutions which will automate and optimize business processes to solve the business challenges in quick and efficient way Work with business user in IBM SPSS Statistical analysis as system administrator and survey management. Manage Projects Tracking by JIRA system Working on designing the internal work flow processes including security control, upgrades and other related internal processes. Show less -Attracts potential customers by answering product and service questions; suggesting information about other products and services.-Opens customer accounts by recording account information.-Maintains customer records by updating account information.-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Show less

  • Enterprise Applications Analyst

    May 2010 - Jul 2014

  • Internet Service Provider Technical Support

    Feb 2009 - May 2010

  • Customer Care

    Sept 2008 - Feb 2009
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  Zain Jordan

  Jul 2014 - Jan 2017

   Developing and implementing marketing plans for the consumer prepaid and postpaid segment, which aim at customer acquisition and extracting the maximum value from the new sales. Participating in preparing financial business models for new products which include the analysis of financial aspects such as breakeven points, expected revenue, marketing costs and others, in collaboration with the Pricing & Business Intelligence function. Assisting in translating communication requirements to MARCOM team by clarifying the message, target market, and advertisement and media channels. Monitoring Key Performance Indicators periodically, and developing and archiving reports which include KPI results, sales and revenue figures, gap analysis between targets and results, and others. Analyzing specific data using a systematic approach and presenting results through appropriate representation such as graphic forms, tables, etc. Researching and acquiring insights about new products, services and offers developed by local and international counterparts in the telecom sector and suggesting similar relevant initiatives that can boost revenues. Soliciting customer feedback in the market from customer care, business simulation, sales department, market visits, dealers, and all Point of Sales and subsequently utilizing the feedback in improving products and service levels and ensuring better customer satisfaction. Show less  Design and Develop product concepts, business modeling, market segmentation and launching products and services, Handling products and promotions from idea conception to coordinating with all relevant support units for execution and development, up until post-launch analysis and evaluation. Monitoring, testing, and reporting competition’s offerings/promotions. Understanding customer and market feedback from front liners and using marketing intelligence tools to prepare and cope with required changes. Managing marketing activities such as up-selling and cross-selling targeted campaigns from conception to implementation to post-launch evaluation in aims of increasing revenues, reducing churn, and enhancing customer loyalty. Assisting in business modeling and product/promotion feasibility studies, market segmentation and launching products and services for the prepaid segment. Show less

  • Consumer Acquisition – Marketing

    Nov 2015 - Jan 2017

  • Prepaid Product Owner – Marketing

    Jul 2014 - Nov 2015
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  Samsung

  Jan 2017 - May 2023

  Mobile Product Manager
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  Donuttery

  Nov 2019 - now

  Chief Executive Officer