Mirza Adnan

Experience

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  Crowe Horwath International

  Jan 2014 - Feb 2016

  IT Support Specialist
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  Oman Post - بريد عمان

  Sept 2016 - Oct 2017

  Junior System Network Administrator
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  Groupe Clarins

  Mar 2018 - May 2019

  System Engineer

  Managed a team of 5 staff and organised the daily workload of the desktop/market data & 1st line support team, supporting 80 users of a Client.Carried out yearly appraisals, organised shift cover in the Dubai and Paris offices along with holidays, sickness, plus daily work-related issues for members of my team.Liaised with desk heads and line managers for cost approvals, confirmations of billing for all IT hardware and software resources.Negotiated with suppliers to ensure we paid the competitive prices for new technology.Ensured the functionality of our desktops in the disaster recovery site and conducted 6 monthly failover tests.Reuters and provided Operational support for market data servers.In charge of hiring new team members for the department.Managing Firewall Cyber roam, resolving VPN issues.Handling Office 365, all the Outlook issue from user end.Setting up Conference calls through different platforms Skype for Business.Cisco Visio conference calls, GOTO Meeting, Microsoft Teams.Managing Regular backup Veritas Backup system into LTO and Dell Severs.Firewall Responsible for configuring Global VPN Users as per Requirement.Configuring and installing client and server network software for taking all the request from User through Helpdesk Manage Engine and Phone calls.Coordinating with Paris team for Escalation for Level 4 issues related to server and network.Managing Panasonic PABX telephonic system.Managing Door Access system. Installation of Access control systems for Clients.Handling remote support for all Boutiques POS system application used with Citrix.To provide 1st level onsite support for email system.To participate in any new application development / deployment planning sessions Show less

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  Samena Capital

  May 2019 - now

  System Administrator

  • Managed 150+ installed systems and ensured the highest levels of systems & Infrastructure availability • Installation and configuration of windows operation systems like windows 10, 2016, 2019.• Managing, Troubleshooting issues of Active Directory Users, Office 365, Mimecast email security VPN connectivity, Dual Security & Remote desktop, and data room.• Managing Active Directory, File Servers, Print Server, and FTP Server as per user best practices of security• Configuring and maintaining the networked computer system, including hardware, system software, and applications using Mange Engine. • Managing, Troubleshooting of Avaya IP Office issues like Extension create, amend, delete, and call settings forwarding diverting etc.• Overseeing the administration of access control and time attendance systems, Installing and monitoring video surveillance systems• Ensured all IT services are properly maintained and upgraded, including anti-virus Cylance Protect.• Troubleshoot issues and outages in the server room.• Ensure security by using sinology as a cold backup storage.• Install and configure of Video Conferencing software and hardware like Cisco WebEx Meetings/Teams, Cisco Spark boards, Zoom etc.• Develop expertise to train all the staff on new technologies.• Investigating and resolving hardware, software, networking, and system problems as they emerge, escalating tickets to the Level 4 team and coordinating resolution.• Maintained the technical inventory and oversaw the constant availability of technical resources• Ensured all IT services are properly maintained and upgraded including anti-virus, backups, imaging, and patching.• Liaised with vendors & IT personnel to ensure that all systems are working properly, increased productivity by 20%• Planned and implemented system automation to increase the efficiency and reduce cost by 20%. Show less