Top K. Jitrakthaipakdee

Experience

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  Multi Transport Cargo Express PTY. LTD

  Dec 2003 - Feb 2005

  Assistant logistic director

  Promoting acceptance of corporate goal to improve customer relations.

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  IBM

  Jan 2005 - Dec 2014

  Accounts Receivable functional tower leader- Dalian CoE (AP and Japan region) Responsible for operations of an Accounts Receivable/cash administration team located in the Dalian Center of Excellence, China. Responsibilities include implementing a business management program to meet key business metrics such as cash collection targets. Maintain process compliance and audit readiness at all times and creates an organizational climate which builds high morale, increases overall team skills and establishes the next generation of Leadership. Show less Responsible for center HR management in relation to employment, salary, compensation and benefits including establish recruiting strategy. Support the operation team in delivering operational excellence in lowering attrition rate, diversity focus, communications and increase employee morale.Drive centre HR policies standardisation and process improvement.Develop effective training program to support talent pipeline and development of Leadership team.Support and drive globalisation strategy request by working with AP/local Management in standardising processes and management system.Manage a team consists of HR analyst, finance analyst, center leadership & employee development trainers, centre admin and communication. Show less

  • APAC and Japan Senior Leader at IBM

    Sept 2011 - Dec 2014

  • CENTER MANAGER

    Mar 2010 - Aug 2011

  • Business Outsourcing Project manager & Transition manager

    Jun 2009 - Mar 2010

  • Asia Pacific Customer Service Operations Manager

    Dec 2007 - Oct 2009

  • Asian Pacific Training Coordinator

    May 2006 - Dec 2007

  • Cisco Order Management Officer

    Jan 2005 - May 2006
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  Monkey King Thai

  Dec 2014 - now

  Founder & CEO

  www.monkeykingthai.com.au