Kristina Ingram

Experience

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  Discovery Learning, Inc.

  Jun 1999 - Jul 2001

  Program and Training Manager

  • Managed client needs for online assessments by collecting data, trouble-shooting technical issues, creating reports and delivering results for Denison Organizational Culture and Leadership Development Surveys, Decision Style Profile and Change Style Indicator• Assisted in initial product design and development of Decision Style Profile by researching decision styles, delivering prototype decision style assessment to gather data and writing report detailing results• Administered and evaluated new online software for assessments to ensure client satisfaction and alignment with paper-based assessments• Organized train-the-trainer seminars to certify consultants in the utilization of Discovery Learning, Inc. assessments and simulations Show less

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  American Board of Certification

  Sept 2001 - Aug 2003

  Certification Coordinator

  • Streamlined the attorney application procedure and increased program efficiency by conducting a process analysis, eliminating redundant requirements and documenting procedures for program consistency

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  QED Consulting, LLC

  Aug 2003 - Feb 2012

  Management Consultant

  • Develop corporate leadership strategy that clearly defines leadership levels and expectations, competencies, knowledge and skills needed for each level and the supporting curriculum/programs to ensure that the has the appropriate leadership workforce in place to meet ambitious organizational change initiatives currently underway. • Assess and align leadership development to eliminate organizational inconsistency and ensure achievement of strategic goals by determining organizational/program needs, linking organizational competencies to program goals, drafting standard operating procedures and requirements, and designing curriculum (classroom and e-learning) for blended-learning programs• Conduct analysis of front-line, middle and senior managers through an online leadership skills assessment and provide recommendations via report for identified gaps in the leadership competencies• Perform assessment curriculum reviews for leadership training by identifying training gaps and creating appropriate learning objectives and training content to eliminate gaps and guarantee the developmental needs of the front-line, middle and senior managers are met• Managed personnel and resources for contracting team at client site to provide critical program and administrative support to 24/7 intelligence office, including the design of standard operating procedures and streamlining responses to and communication for critical intelligence situations• Provided managers with essential basic training needs by conducting a needs analysis, designing training design guides and modules and delivering train-the-trainer session for potential trainers• Provided division directors with tools necessary to successfully lead their divisions by designing strategic implementation plans, organizational realignment and staffing plans, and performance plans; and successfully managing the training request process for over $4 million in training initiatives Show less

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  AvalonBay Communities

  Feb 2012 - now

  • Led the AvalonBay team in creating the strategy for the employee engagement survey (Associate Perspective Survey), gaining Executive approval, designing and implementing the survey, reporting results and supporting leadership in implementing changes as a result of survey feedback• Managed and implemented the redesign of the current Sales program and creation of the new Sales Management program to provide associates from entry level to Director with tools needed to shift to a consultative sales culture• Redesigned and implemented a new Corporate Orientation Program for all new AvalonBay associates to provide critical business information in an engaging and meaningful manner• Managed learning and development needs for the Residential Services Operations and Support groups, over 2000 associates, by ongoing needs analysis discussions with executive leaders in all regions • Facilitate key leadership meetings to support change management initiatives (engagement survey, Sales, and others as needed)• Facilitate Corporate Orientation, Sales, Sales Management and other programs for all levels of associates• Manage additional learning and development associates since 2013, including performance management Show less

  • Director Organizational Effectiveness

    Sept 2019 - now

  • Director, Learning and Development

    Feb 2019 - Sept 2019

  • Senior Manager, Learning and Development

    Feb 2012 - Feb 2019