Anthony Obel

Experience

• 

  MTN Business, Kenya

  Aug 2008 - Oct 2008

  Service Delivery Engineer

  My roles included:• Monitoring and ensuring 100% uptime on client internet services• Installation and configuration of VSAT equipment• Offering remote and on site customer support

• 

  Safaricom Limited

  Apr 2009 - Jun 2018

  Below are my responsibilities: Develop and continuously review network Operations & Maintenance processes Provide leadership in network faulting and troubleshooting processes Provide Level 2 escalation support for complex IP Network issues, document root-cause- analysis for the faults experienced and share knowledge on mitigation of recurrence Ensure proper network capacity monitoring and measurement is in place Lead on the proactive optimization activities to enhance the IP network quality and stability Design and implement SLA measurements on the IP network and strive towards meeting the same Implement constant security audits on the different IP Networks and come up with proposals for hardening Perform skills transfer to 1st line teams to build skills and hence improve on the Mean Time To Fault Develop and maintain network designs and track changes  Provide in-house consultancy to key projects within the company Show less My roles included the following:• Performing network operation and administration activities to ensure maximum availability;• Accepting and resolving all the network operation escalations;• Performing corrective network activities to restore network availability;• Performing network support activities to ensure timely fault repairs and network service restoration;• Performing network control functions to ensure maximum systems security;• Updating and documenting network operations methods of procedure Show less

  • Principal Engineer - IP/MPLS Support

    Jul 2014 - Jun 2018

  • IP Network Engineer

    Apr 2013 - Jun 2014

  • IP/MPLS Support Engineer

    Jun 2012 - Mar 2013

  • Network Operations Center Engineer

    Sept 2010 - May 2012

  • Service Activation Enginner

    Jan 2010 - Aug 2010

  • Service Delivery Engineer

    Apr 2009 - Dec 2009
• 

  Nokia

  Jun 2018 - now

  IP Presales Engineer