Himanshu Ahuja

Experience

• 

  Excel Internet

  Aug 2005 - May 2007

  Software Tester

  Excel Internet (EI) is best known for online brand solutions, social engagement management over Internet and search results, and offers solutions for modern IT infrastructure needs worldwide.Key Responsibilities and Achievements:• Participated in client interaction, requirement gathering, and documentation• Involved in the optimization and implementation of quality standards and software testing techniques• Defined ambiguities with the Business and Functional Requirements. Worked with Business Analysts to clarify ambiguities• Involved in Software Development life cycle (SDLC) and Software Testing life cycle (STLC)• Contributed to Test Planning (Planning activities, Test Plans, Test Case, and Test Data)• Created test cases and suites based on requirements• Executed unit, integration, Integration, system, functional (Black box), database, regression, UAT, and payment gateways testing• Created defect tracking report from scratch in excel.• Participated in production releases and UAT for multi-browser (IE 6.0, 7.0, Mozilla 2.0, 3.0) and OS (Windows XP and Vista).• Key clients: DCA Imaging Show less

• 

  Intelenet Global Services Private Ltd.

  May 2007 - Oct 2008

  Tecnovate eSolutions amalgamated into Intelenet Global Services (which is now a subsidiary of Teleperformance) is a third-party contact center provider headquartered in Mumbai, India, backed by Blackstone Group.Key Responsibilities and Achievements:• Joined as Testing Executive, and got acknowledged and promoted for saving over 750 Man hours/Year worth of testing time and led to ~$30,000 in yearly savings• Participated in direct communication with the client on testing activities and coordination with the onshore team• Conducted meetings with stakeholders and vertical owners (Independent lead of localized versions) to curate testing standards• Contributed to managing the parallel release of over 10 different localized version of travel sites• Factoring internal processes, researched a unique set of test cases to address localization testing• Reduced production defects ~22% by implementing new SQA processes that improved regression testing methods• Performed defect tracking & management in JIRA• Key clients: Orbitz - Ebookers with over 10 localized versions, HotelClub, RatesToGo and LastMinute Show less Key Responsibilities and Achievements:• Scripted unique test plans, test scripts, and processes to remove previously known redundancy by ~35% and ensured predictable outcomes.• Responsible for test strategies that saved over 750 hours/y worth of testing time and led to ~$30,000 in yearly savings and reduced time by little over 40% and got promoted to Sr. Testing Executive.• Created test cases and suites based on requirements.• Participated in bi-weekly releases and UAT for multi-browsers and OS support.• Key clients: Orbitz - Ebookers with over 10 localized versions, HotelClub, RatesToGo and LastMinute Show less

  • Sr. Executive - Testing

    Apr 2008 - Oct 2008

  • Executive - Testing

    May 2007 - Mar 2008
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  RateGain

  Jun 2009 - Oct 2010

  RateGain, is software solution provider headquartered in Noida, India with offices in UK, US, Turkey, Spain, UAE and Thailand. It specializes in providing Software as a Service (SaaS) solutions to the hospitality and travel industry.Key Responsibilities and Achievements• Joined as Sr. Executive, got recognized with awards of Best Employee, Best Team and promoted to QA lead in just under 1 year for improved, streamlined QA processes, and leading a team• Helped in organizing QA unit, which was earlier missing, as QA members were directly reporting to their development counterparts• Led a team of 5-10 QA resources. Mentored subordinate QA and trainee to take up additional roles and responsibilities to progress and set up a new benchmark for QA team and processes which were earlier missing• Created and streamlined Testing, QA processes, and reporting strategy for Ad-hoc, Daily, Weekly, Fortnight, Monthly reports for top Hospitality and Travel business clients, and help reduce overall QA efforts and lead time by ~35%• Reduced testing efforts by over 40% for various ad-hoc and daily QA reports• Served as transition lead for migration to Agile methodology, created and worked within a Scrum team, running sprints in 2-week intervals• Worked with the development team for data mining, and web scraping analysis• Designed and participated in developing automated excel based dashboards for data reporting and business insight for stakeholders• Created checklist for data cleaning, mapping, and testing guidelines that adhered to the expectations of the stakeholders and QA Processes• Created SQL scripts to test data scraped from 75+ travel and hospitality web platforms, for 5 out of top 20 Hospitality and Travel business clients• Utilized URL test automation tools that increased test coverage by 25%, reduced manual efforts, and time by 40%• Performed defect tracking & management in Bugzilla• Key clients: Booking.com, Agoda Show less Key Responsibilities and Achievements:• Led a team of 7-12 QA resources• Created and streamlined QA processes, and reporting strategies for Ad-hoc, Daily, Weekly, Fortnight, and Monthly reports• Created checklist for data cleaning, mapping, and testing guidelines that adhered to the expectations of the stakeholders and QA Processes• Created SQL scripts to test data scraped from 75+ travel and hospitality web platforms, for 5 out of top 20 Hospitality and Travel business clients• Utilized URL test automation tools that increased test coverage by 25%, reduced manual efforts, and time by 40%• Performed defect tracking & management in Bugzilla• Key clients: Booking.com, Agoda Show less

  • QA Lead

    Apr 2010 - Oct 2010

  • Senior Tester

    Jun 2009 - Mar 2010
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  RSG Media

  Oct 2010 - Dec 2018

  RSG Media builds specialized enterprise Intellectual Property Rights and Licensing Management software for companies to manage royalties, guarantees, budgeting & forecasting, cross-collateralization, and cash application.Key Responsibilities and Achievements:- Managed and supported a portfolio for media houses like NBC Universal; multiple sports leagues including NHL, NFL, and MLB and few others; for their Licensing Product Development, Testing and Support Projects.- Successfully led and mentored a cross-functional team of 50+ in Support, QA, Data, and Business Analytics, maintaining a 0% attrition rate for nearly 4 years.- Led a Scrum pilot project, analyzed ~1000 of contracts for Product enhancements, and generated additional revenue of ~$500k per year by introducing product guidelines for contract analysis and ingestion.- Collaborated with Product and Project VPs to define the vision, strategy, and roadmap, and launched a feature set to enhance Financial Calculations (Royalties), resulting in a 35% boost in platform adoption.- Conducted sessions and on-site workshops with 50+ stakeholders, serving as the voice of the customer. This translated user needs into valuable business requirements.- At Go-live, I resolved 500+ tickets within a week through data analysis, boosting product adoption by over 60% in the first 3 months via regular client review sessions.- Designed and developed 100+ guidelines/cheat sheets, boosting customer engagement by 300% Q/Q and reducing queries by 200% Q/Q.- Successfully led an initiative to introduce new offerings in Analytics, Data Visualization, Product Support, and Client Engagement with the Licensing software, resulting in an increase of client base revenue by ~$2M.- Managed Time, Cost, and Schedule while overseeing Risks, Team, and Stakeholder management for ongoing and pilot projects, ensuring seamless execution and alignment.• Key clients: NBCU, Mattel, NHL, and NFL Show less - Managed and supported a portfolio for media houses like NBC Universal; multiple sports leagues including NHL, NFL, and MLB and few others for their Licensing Product Development, Testing and Support Projects.- Successfully led and mentored a cross-functional team of 50+ in Support, QA, Data, and Business Analytics, maintaining a 0% attrition rate for nearly 5 years.- Led a Scrum pilot project, analyzed ~1000 of contracts for Product enhancements, and generated additional revenue of ~$500k per year by introducing product guidelines for contract analysis and ingestion.- Collaborated with Product and Project VPs to define the vision, strategy, and roadmap, and launched a feature set to enhance Financial Calculations (Royalties), resulting in a 35% boost in platform adoption.- Conducted sessions and on-site workshops with 50+ stakeholders, serving as the voice of the customer. This translated user needs into valuable business requirements.- At Go-live, I resolved 500+ tickets within a week through data analysis, boosting product adoption by over 60% in the first 3 months via regular client review sessions.- Designed and developed 100+ guidelines/cheat sheets, boosting customer engagement by 300% Q/Q and reducing queries by 200% Q/Q.- Successfully led an initiative to introduce new offerings in Analytics, Data Visualization, Product Support, and Client Engagement with the Licensing software, resulting in an increase of client base revenue by ~$2 million per year.- Managed Time, Cost, and Schedule while overseeing Risks, Team, and Stakeholder management for ongoing and pilot projects, ensuring seamless execution and alignment.- Key Client: Rogers Communication Show less Key Responsibilities and Achievements:• Managed a QA team of up to 15 resources, and mentored QA trainee• Planned and coordinated translation of over 100 user stories into test cases and suites for a highly complex application dealing in commercial data, credit, risk, marketing, sales, analytics, and business insights• Responsible for development and management of client relationship, and promote smooth workflow and communication between offshore-onshore-partnered dev teams• Led the QA efforts, bi-weekly and UAT releases• Used FSD and application mockups to create test cases that ensured high-quality workflows and reduced lead times• Maintained and updated project status report and run weekly status meetings Created and managed timelines using the Agile model Managed resources and accounted for the overall delivery of the projects from the off-shore team in India• Defect Management - Responsible for conducting defect reviews with the development team• Key clients: The Wall Street Journal (WSJ) and Dun & Bradstreet (D&B) Show less

  • Project & Engagement Manager

    Apr 2017 - Dec 2018

  • Project Lead

    Apr 2014 - Mar 2017

  • QA Lead

    Oct 2010 - Mar 2014
• 

  Recyclist

  Jan 2019 - Jun 2021

  Founder

  Recyclist provided research, web development, and e-commerce services to the organizations/ startups in the field of sustainable, recyclable, and environment-friendly products.Key Responsibilities and Achievements:• Researched on natural resources, waste management, recycling, and their impacts on life, economic and environmental, including pollution, global warming, climate changes, carbon footprint, and cost to society• Worked with startups in the sustainability sector for their online presence and impact• Designed and developed a website to showcase the sustainability impact Show less

• 

  HCLTech

  Jun 2021 - now

  Key Responsibilities and Achievements:- Managed and supported a portfolio valued at approximately $17M for Google's Products, Testing and Support Projects, including 1P, 3P, Automation, Accessibility, Salesforce, Learning Management System (LMS), and Program Management.- Automated the screening, hiring and onboarding process using Google’s Workspace, reducing TAG dependency and streamlining transitions between stages. This initiative saved over 1000 hours in onboarding time, decreased potential reneges by over 60%, and boosted the potential onboarding rate by more than 300%.- Boosted T&D Model adoption by up to 300% across SFDC, Manual, and Automation Testing, as well as LMS Skills, through targeted strategies and engagement efforts.- Reduced Operational and ARC (Average Resource Cost) costs while increasing margins by up to 90% through proactive T&D model planning. Collaborated with the Practice Team to address critical skill shortages in Salesforce, Automation, and LMS during the COVID-19 pandemic and in growth areas.- Achieved significant cost savings of approximately $3M by adding value through automation while enhancing service capabilities.- Led cross-functional teams of over 125 members, achieving seamless onshore/offshore collaboration and alignment with project goals.- Successfully mentored, coached, and managed cross-functional teams/projects in the absence of Project Managers, collaborating closely with the team to ensure continuity and success.- Conducted pre and post sales activities, including demos, proposals, POCs, estimations, RFP responses, SOWs, and SLAs. Show less

  • Service Delivery Manager (Senior Technical Architect)

    Apr 2022 - now

  • Technical Architect

    Jun 2021 - Mar 2022