Kalin Kostadinov

Experience

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  EFG LEASING

  Sept 2005 - Jul 2006

  Customer Relations Officer

  Personal customer attendance including individuals, small and middle companies, analyzing and approving leasing applications from individuals, small and middle companies.

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  BGP Ltd

  Jul 2006 - Jul 2008

  Real Estate Agent

  Finding, preparing, uploading and keeping the offers up to date, maintaining correspondence with customers, organizing and conducting viewing trips with clients;

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  BedorExcem

  Sept 2008 - Jan 2011

  Business Consultant

  Conducting projects related with productivity enhancement and optimizing resource utilization by improving planning, task assigning, follow-up, controlling and reporting of the working process, creating and implementing management tools and ERP systems, on floor staff training, conducting progress meetings and presenting the current results of the project to the company senior management, writing and implementing procedures and instructions;

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  Hewlett Packard Enterprise

  Apr 2011 - May 2017

  Service Level & Reporting Manager

  Monitor, Review and Report Service Levels - collect data for Service Level monitoring, Service Level review, and Service Level relevance review, create and review relevance report, create and review performance reports, review and correct anomalies in data, create Service Level reports, perform Service Level review and update Service Level dashboard;Perform Service Improvement Program - create and execute Service Improvement Program plan, review Service Improvement Program plan results and communicate closure of the SIP project plan to all relevant stakeholders along with the SIP results;Manage Complaints and Compliments - document and analyze complaint or compliment; define and build solutions, define, review, apply and evaluate results from the identified solutions;Update Service Level Agreement - perform periodic review of the service Level Agreement with the customer, review proposed updates with Internal Stakeholders and document issues and risks; publish updated Service Level Agreement; analyze and define updated Service Levels; update Service Level Management business design as well as report layouts, service level definition and data specification documents;Define Service Level Agreements – including develop Service Level Agreement draft, verify and review Operational Level Agreement(s) and Underpinning Contract(s), analyze impact of the requirements and document Service Level Assessment results; Show less

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  OnProcess Technology

  May 2017 - Apr 2020

  Process Analyst

  As part of the RPA team, I am responsible for identifying and evaluating mundane, repetitive, time-consuming activities along with all other opportunities for improvement within the current work process, that can benefit from the implementation of robotic automation solution as an attempt to minimize the manual taskshandling. This results in driving optimization, increase of accuracy and speed, mitigate potential for human error and improving customer experience while reducing labour cost. I prepare all required design documentation, work closely with Development team to create the required solution, coordinate all tests and phases of implementation of the solution and ongoing continuous improvement process.Additionally, I am responsible for improving the efficiency and workingcapacity of the staff by exploring any opportunities through conducting measurements, identifying other areas for improvement, analysing the potential benefit that can be utilized, optimizing the working processand last but not least leading the implementation process of the identified valuable solutions. Show less

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  Coca-Cola Hellenic Bottling Company

  Jun 2020 - Sept 2021

  CPI

  As part of the Continuous Process Improvement team, I am responsible for leading projects related to identifying, evaluating opportunities for improvement, while working closely with Operations to capture and on a later stage transfer towards RPA team the business requirements in order to build a solution, which will result in delivering the anticipated results (including collecting additional requirements, fine tuning, testing, implementing).I am also responsible for the governance of the Operational procedures – revision and update of the process flow and steps in order to keep them up to date and reflecting the current process.Additionally, I am preparing various of Dashboards and Reports, in order to provide a full and complete picture of the current state of the provided service vs the forecast, by reflecting on the level of achieved KPIs. Show less

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  Coca-Cola Europacific Partners

  Sept 2021 - now

  Data Quality & Reporting Manager