Heba Allah Salah Ahmed Hassanine

Experience

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  CTC Academy

  Feb 2010 - Sept 2010

  Customer Service Representative

  1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.2. Maintains customer records by updating account information.3. Informs clients by explaining procedures; answering questions; providing information.4. Obtains client information by answering telephone calls; interviewing clients; verifying information.5. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Show less

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  Etisalat Misr

  Mar 2012 - Apr 2013

  Customer Service Representative

  Project 3331. Attracts potential customers by answering product and service questions; suggesting information about other products and services.2. Maintains customer records by updating account information.3. Informs clients by explaining procedures; answering questions; providing information.4. Obtains client information by answering telephone calls; interviewing clients; verifying information.5. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Show less

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  Vodafone

  Oct 2013 - Jun 2015

  Telesales Advisor

  Project "CVM"- market and sale line to customer and transfer prepaid line to postpaid. line by Chang their rat plan.

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  Toy World Egypt

  Jul 2017 - Dec 2020

  PlayMoble Egypt A Chinese brand specializing in children's toys, affiliated with the importing company in Egypt, Toy World Egypt.The types of toys the brand specializes in educational toys, dolls.• Setting up and optimizing company pages within each social media platform.• Plan, create, publish and share new content (including original text, images, video and code) on a daily basis that builds meaningful customer connections, increases brand awareness and encourages community members to engage with the brand• Designed all posts by using Photoshop and Comtasia applications• Informs clients by explaining procedures; answering questions; providing information.• Create editorial calendars and syndication schedules.• Moderate user-generated content in line with the moderation policy. Show less LEGO Egypt agent in Egypt is a Danish brand specialized in children's building bricks, and it is related to Toy word Egypt Company • Setting up and optimizing company pages within each social media platform.• Plan, create, publish and share new content (including original text, images, video and code) on a daily basis that builds meaningful customer connections, increases brand awareness and encourages community members to engage with the brand• Designed all posts by using Photoshop and Comtasia applications• Informs clients by explaining procedures; answering questions; providing information.• Create editorial calendars and syndication schedules.• Moderate user-generated content in line with the moderation policy. Show less

  • Content creator & Community Manager & Graphic designer

    Aug 2017 - Dec 2020

  • Content Creator

    Aug 2018 - Nov 2020

  • Office Manager

    Jul 2017 - Nov 2020
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  LEGO Egypt

  Aug 2018 - Nov 2020

  Moderator

  Moderated three Projects in the same time for one owner :LEGO EgyptBricks CityPlaymobil Egypt • Setting up and optimizing company pages within each social media platform.• Plan, create, publish and share new content (including original text, images, video and code) on a daily basis that builds meaningful customer connections, increases brand awareness and encourages community members to engage with the brand• Designed all posts by using Photoshop and Comtasia applications• Informs clients by explaining procedures; answering questions; providing information.• Create editorial calendars and syndication schedules.• Moderate user-generated content in line with the moderation policy. Show less

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  Institute of Management Professionals

  Feb 2021 - Jun 2022

  Social Media Specialist ( internship)

  • Plan, create Ads on social media platforms such as( Facebook,Instagram,Twitter,Snapchat,Tiktok) as per planning a brand’s social media strategy by using business account or other paid options on channels like LinkedIn or Quora,• Search Engine Marketing (SEM), display ads such as banner and YouTube to promote the products.• Measure results by tracking metrics and insights on each platform, using KPI’S & ROI to evaluate the campaign• Email Marketing • Collaborate with sales, marketing teams and retails to develop social media campaigns• Understanding for search Engine Optimization (SEO) Show less

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  Alrazy Group for Healthcare Services

  Mar 2022 - Oct 2022

  Content Creator
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  RicRac

  Jan 2024 - Jul 2024

  • Operation Coordinator &Hub Furniture account Manager

    Jan 2024 - Jul 2024

  • Moderator

    Jan 2024 - Jul 2024