Jonathan Sharpe

Experience

• 

  Seattle Pacific University

  Sept 2021 - Jun 2023

  - Provided expert technical assistance to a campus of 3,800+ through creative troubleshooting ofsoftware and hardware issues while improving documentation on solving common issues- Enhanced leadership skills while managing and training 10+ junior technicians- Improved productivity by using creative problem solving and technical sleuthing, to streamline workflowwhere functionality was lost during a software migration/transition phase

  • Lead Technician

    Sept 2022 - Jun 2023

  • Technician

    Sept 2021 - Jun 2023
• 

  Graduation Planning App

  Oct 2022 - May 2023

  Associate Developer

  Collaborated with other students to create a web app that combined the functionality of our university's course catalog, time schedule, course planning and suggested course sequences. I mainly focused on building the backend portion, which involved serving the data to the frontend website so the user can interact with it. Used the Scrum methodology and tracked work using Jira. Utilized HTML/CSS/JavaScript/Node.js for the frontend, and Node.js/mySQL for the backend.

• 

  Chick-fil-A Restaurants

  Jan 2024 - now

  Back of House Team Lead

  - Applied strong leadership and communication skills to manage and mentor a team of ~10, fostering acollaborative and efficient work environment- Identified and addressed operational challenges, implementing streamlined protocols that improvedteam morale and enhanced customer experiences- Demonstrated problem-solving abilities by optimizing kitchen workflows and processes, ensuring highperformance in a fast-paced setting