Gaganjit Kaur

Experience

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  Group10

  Jan 2017 - Dec 2018

  Software Engineer

  Designed and developed the official website for the U.S. Green Building Council and LEED, leveraging Drupal, JavaScript, and MySQL.Developed functionalities using Agile Methodology, improving user experience, reducing development time, and enhancing quality.Created REST API for mobile application of USGBC.Worked on the creation of the LEED Certification Portal for USGBC, ensuring a streamlined certification process and user-friendly experience.Utilized code repositories for efficient version control, facilitating collaborative development efforts.Produced comprehensive technical documentation to support users and enhance project understanding, ensuring smooth project implementation.Collaborated extensively with cross-functional teams, clients, and external partners to deliver high-quality software solutions, ensuring effective communication and alignment with project goals. Show less

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  BIT Technologies

  Jan 2020 - Aug 2020

  Software Developer Intern

  Improved the frontend of their internal finance application, utilizing HTML, CSS, and JavaScript for frontend development. Managed data with MySQL as the database server, ensuring efficient retrieval and storage. Leveraged GitHub as the version control system to streamline collaboration and code management. Additionally, had the opportunity to work on Java, implementing JDBC and MySQL for database interactions, further enhancing my skills in backend development.

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  Apple

  Jan 2021 - Mar 2023

  GSX Support Technician

  Conducted functional testing of all Apple devices using Apple-based GSX Software, ensuring a 98% defect-free rate and contributing to improved device reliability and customer satisfaction. Provided technical support for a SaaS platform, assisting users with troubleshooting and resolving issues to ensure a seamless user experience. Utilized Salesforce for managing customer interactions, Zendesk for ticketing, and TeamViewer for remote support. Enhanced customer satisfaction through effective communication, problem resolution, and timely follow-up experience. Show less

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  Dell Technologies

  Aug 2024 - now

  Technical Support Expert