Farha M.

Experience

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  HCLTech

  Jan 2008 - Dec 2008

  Technical Support Engineer

  Technical Troubleshooting Networking, Internet Issues via E-Mail, phone and other electronic mediumConfiguring SMTP's/Email Exchange servers/Outlook configurationsConfiguration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).Configuring the other wireless devices(webcam, gaming/music consoles) with the routerManage user accounts, permissions, email, Anti-virus, anti-spam.Configure software to connect to Internet application servers. Installations of Anti Viruses on the computersIdentify and correct or advise, on operational issues in client computer systems. Queries related to their ISP Problems Show less

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  Dell Technologies

  Jan 2009 - Oct 2010

  Senior Technical Support Engineer

  Fresh/Over the top/Parallel OS installation and OS installation on bare metal servers.Rectifying Issues related to network involving complicacies such as TCP/IP,ACL,SMTP,stack rebuild and RAID configuration.Windows Registry Corruption, Blue Screen errors & Raid Configuration.Running antivirus updates, Microsoft OS Patch deployment.Troubleshooting issues related to server.Checking server performance issues including detection and removal of the viruses and malware content.Certified DSCE (Dell System Certified Engineer)Troubleshooting, WAN Network issues for various geographic locations Mentoring new hires and help them understand the scope of support and its boundaries, PnP, new updates.Generating revenue via up selling hardware and vendor support services. Show less

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  Accenture

  Oct 2010 - Oct 2019

  Technology Transition Consultant

  Have been working for best in industries segments like Pharmaceutical ,Petroleum, Banking,Hotel & Retail portfolios across EMEA & US region to transform their current IT infrastructure setup to optimum level for better service offerings.My contribution in any project involves thorough understanding & documenting client's current technical architecture & service/support concern areas .I assist clients with overall technical analysis documentation.Post analysis,offer advance technological solutions on legacy setup to migrate to current technological platform within stipulated budget,effort & timelines.As an individual contributor,my scope of work in Project Management kickoffs from Service Introduction phase starting from Due Diligence,Request for Proposals,Solution Planning,Resource Effort Estimation,Service Level Agreements & Contract sign off .As a end result,implement enhanced solution using automation strategies by re-platforming clients current infrastructure with an advanced technical offerings ,processes & services with cost effective measures for delivery segment. Additionally,I am also responsible to cascade client’s goals/expectation to the project delivery team to ensure that direct client deliverables & expectations are met for business benefit.With this,I keep a check on technical, functional & strategic front and communicate/report the updates to clients or Leadership team on project service transitioning to maintain operational KPI's.I carry 6+ years of experience in implementing client technical solution , actioning RFP responses , project estimation & planning ,documenting Service Improvement plans and presenting business reviews.I have good hands on experience on Network Automation Tools like Vital QIP,BBPM,HP NAS 9.x,HP NNMi,HP Nuage, HP IMC,SevOne and Nagios.So far which Automation strategies was able to save 1M USD for that too using HP Network Automation Software only. Show less

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  NTT

  Oct 2019 - Jun 2022

  Transition Project Manager

  Data Center Life Cycle Management & Optimisation .Green field setup for NextGen platforms.

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  Accenture

  Jun 2022 - now

  Project and Program Manager