Kalpana Pathak

Experience

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  Datavision Software Solutions Pvt Ltd

  Mar 2006 - Apr 2007

  Technical Writer

  - Created and edited user interface guides, online Help, installation guides, and release notes for banking applications using Microsoft Word, Adobe FrameMaker, and RoboHelp X3

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  Cybage Software Pvt.Ltd.

  Apr 2007 - Aug 2010

  Senior Technical Writer

  - Independently developed end-user documentation and successfully worked for multipleproject releases.- Involved in core writing for crucial client products from scratch- Researched and self-learned DITA by using XMLMind XML Editor (Presented a demo in the documentation team on the usage of DITA and the XMLMindtool)- Customized the XSL style sheets for the PDF output- Collaborated with the internal team to provide UI and usability inputs- Updated the API Help using RoboHelp X3- Involved in the test case review- Translated the Installation Guide from French to English by using my French language and translation website Show less

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  TIBCO

  Aug 2010 - May 2022

  - Automated release notes (content exported from JIRA to Flare) with the help of a developer (using Javascript)- Researched, planned, and worked closely with various groups to create a documentation survey on the TIBCO doc site.- Converted docs from DITA to MadCap Flare- First writer to implement context-sensitive Help using built-in Flare feature- Created responsive landing pages for the product online Help with the help of a developer (using CSS) - Created interactive workflow diagrams using Flare’s Imagemap feature.Video experience- Created What's New and feature videos with the help of video designers and the marketing team. (Worked on storyboarding, video recording, and presentation)Mentoring- Conducted one-on-one with junior writers to transfer product knowledge, follow thetechnical communication processes, prioritize work to meet the release deadline, andshare efficient ways of working for better time management. Show less - Implemented interactive installation online Help with the help of a developer (using Javascript)- Mentored newly hired junior technical writers- Imparted training for new writers on tools such as JIRA, Adobe FrameMaker, DITA, and WebWorks ePublisher, release notes, and readme- Pioneer in implementing the documentation review process through JIRA- Conducted presentations on the documentation processes and innovations made in the product documentation in each release- Adhered to the IBM style guide and established a product-specific style sheet Show less - Researched, outlined, created, edited, and published user interface guides, online Help, context-sensitive Help, implementation and configuration manuals, release notes and hotfix readmes- Worked collaboratively across teams (engineering, product management, product marketing, and customer support)- Helped to create and review UI text, such as field labels and error messages in the product- Conducted feature testing and filed relevant software defects- Converted docs from FrameMaker to DITA Show less

  • TechComm Architect

    Jul 2018 - May 2022

  • Senior Technical Writer

    Jun 2015 - Jun 2018

  • Staff Technical Writer

    Aug 2010 - Jun 2015
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  Unravel Data

  Jun 2022 - Jun 2023

  Senior Technical Writer

  - Wrote and edited technical documentation, including user guides, developer guides, API reference guides, and FAQs- Created What's New and feature videos using iMovie and Snagit- Researched and integrated the Algolia search engine in Paligo to enhance the Search experience on the Unravel doc site- Defined new JIRA processes to track and organize release note issues- Pioneer in using the content reuse feature of Paligo

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  Cloudera

  Mar 2024 - now

  Staff Technical Writer