Tracy Wang

Experience

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  VERO MODA (FASHION)

  Jun 2009 - Aug 2009

  Sales Associate (SUMMER INTERNSHIP)

  • Generated daily sales in store averaging $1500.00 per day• Coached new sales associates on sales techniques• Design fashion in-store displays

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  Tyloon, Inc.

  Feb 2010 - Jun 2010

  CUSTOMERS SERVICE REPRESENTATIVE

  • Generated contracts with clients• Assisted in customer service support via phone and web• Led business development and marketing efforts for customer expansion• Conceptualized business website

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  Naval hospital center

  Apr 2013 - Jul 2013

  Health Coach Assistant (Volunteer)

  • Assist to be health coach in Meditation Program• Review and summarize the literature about Meditation • Assistance in the Senior Obesity Program• Set up the Profile for membership • Guided the Senior to finish the class• Translate the language to the non- English senior speaker

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  CHINESE TUTOR

  Aug 2013 - Nov 2013

  PRIVATE CHINESE TUTOR

  • Teach Chinese Language one by one• Assist student to create own potential language ability• Organized the games with the students for learning Chinese Culture

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  HONGRAY (USA) MEDICAL PRODUCTS, INC

  Nov 2013 - Nov 2016

  Administrator

  • Entry data into E-commerce and OMS• Manage case files • Supervise receive and pay out payments or bills

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  Asian Youth Center

  Nov 2013 - May 2014

  Internship Student

  • Educate 3rd grade student about health education• Assistance in Emergency Food Distribution event• Assistance Public Relationship Manager to build Food Drive Conference• Admit Non-English Chinese people to register events

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  Astrana Health

  Nov 2016 - now

  I have extensive experience in managing and analyzing healthcare data to enhance member experiences and drive quality improvements. My role involves a comprehensive approach to data analysis, project management, and quality enhancement, leveraging my skills to make impactful decisions and improvements in healthcare delivery.Key Responsibilities and Achievements:-Data Analysis and Reporting: Utilize Excel and Power BI to analyze complex datasets, including CAHPS and HEDIS results. Develop detailed reports and interactive dashboards to visualize key metrics, identify trends, and support data-driven decision-making.-Quality Improvement: Implement and manage quality improvement initiatives based on data insights. Led projects that addressed HEDIS gaps and improved CAHPS scores, resulting in enhanced patient outcomes and increased member satisfaction.-Campaign Management: Oversee outreach campaigns to engage members and improve participation in quality programs. Designed and executed strategies that significantly increased survey participation rates and improved overall member experience.-Provider Data Management: Manage and verify the accuracy of provider lists and patient information, ensuring compliance with healthcare standards and effective data reporting.-Strategic Communication: Translate complex data into actionable insights for stakeholders, facilitating strategic decisions and driving improvements in healthcare services. Prepared and presented detailed reports to guide organizational strategies. Show less

  • Supervisor Member Experience

    Oct 2023 - now

  • Member Experience Specialist

    Feb 2021 - Sept 2023

  • AP Wellness Center Coordinator

    Nov 2016 - Feb 2021