Andres Leon

Experience

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  Softtek

  Nov 1989 - Jan 1992

  Consultant

  Development and maintenance of Collect System, and Implementation of CA-Dynam/T for Goodyear.

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  Electronic Data Systems

  Sept 1992 - Aug 1996

  Team Lead

  Development and maintenance of Embossed and Delivered Credit Card system and Car Loan Collect systems for BANCOMER. Lead technical and financial proposals.

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  BBVA Bancomer

  Sept 1996 - Mar 1998

  Project Lead

  Servicing Mortgage Area systems Support. Development and maintenance of Embossed and Delivered Credit Card Systems.

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  CODESIS

  Jan 1999 - Jul 2000

  Consultant

  Development and implementation of Medical expenses interface of GNP and Y2K Mortgage loans system of SERFIN.

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  Ddemesis

  Aug 2000 - Feb 2002

  Project Lead

  Outsourcing implementation of the Healthcare Post 65 plans system for General Electric. Replacement of USA providers.

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  Blitz software

  Mar 2002 - Sept 2005

  Project Manager / Service Delivery

  Development and implementation of CRM to manage the Abnormal Calls for TELMEX, leadership a remote team (base on México). Perform Service Delivery • Integrating Web (Java), Mainframe and AS/400 platforms

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  Capgemini

  Mar 2006 - Apr 2007

  Project Manager / Service Delivery

  Perform the replacement of incumbent providers for GM and NOVARTIS Mexico, leadership a remote team(base on India). Perform Service Delivery. • Replacement of incumbents in development and support for car dealers system of GM Mexico, performed without impacting the operation. The team was off shore (India) and on-site • Replacement of all IT incumbents of NOVARTIS Mexico, integrating in only one. Increasing in 50% the service delivery performance and the customer satisfaction ,also was eliminate the knowledge dependency • Definition of IT Service Management for NOVARTIS, including Incident, Problem and Change management Show less

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  Consultant

  Aug 2007 - Aug 2008

  Release support

  Execute Web and Mainframe release management-

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  Hewlett-Packard

  Nov 2008 - Jul 2014

  Project Manager

  Development of Supply Chain and Sales projects for LATAM Procter and Gamble (P&G), leadership a remote team (base on Europe, Asia, India, Americas).• Development and maintenance of SAP SD (Sales and Distribution) module• Program of Supply Chain improvements project• Develop proposals (SOW) and Manage contractors • Collaborate on PMO, improving invoicing process• Projects: change and add taxes, discount and pricing conditions, replace accounting hierarchy, add customer to EDI, add production lines, change purchase order flow, inventory reservation, and product substitution. Achievement the required CSAT score (Customer Satisfaction) Show less

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  Infotec

  Nov 2015 - Jun 2016

  PMO responsible

  PMO for all the software developments project for government and private companies. Bi and web development. • Use TSP (Team Software Process) for planning, monitoring and controlling activities • Service Delivery Manager during project implementation • Projects for government: SAGARPA, STPS, SAE, DICONSA, INEE, CONALITEG. Private company: NORDSTERN, VINDEN, MIRACLE TV.

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  Outokumpu

  Mar 2017 - Jun 2019

  IT Project Manager

  IT Project manager for global development projects. Program management to implement CFDI v.3.3 in Sales, AR and Foreign Trade Commerce. Mexico portfolio management. Upgrade the HR system. Implement the Transportation Management system (TMS) BestTransport in Logistic. Production support on Sales, Account Receivable and Payables, accounting. Collaborating with virtual teams (IT and Users). Platforms AS400, JD Edwards and SAP

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  Intech

  Jul 2019 - Feb 2020

  PMO / Project Manager

  Define the PMO. Develop a clouded CRM system for a logistic and manufacturing company. Create SOW.

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  HSBC Global Service Center - Electronic Data Process Mexico

  Mar 2020 - Sept 2022

  Service Delivery and Project Manager

  Define and being responsible for the production support of the Global Payments applications like GPP, RTP, WOLF, GMG, GPI. Built a new team of 20+ members. Plan the knowledge transfer and maintenance activities.Create and governing the Problem Management process. Knowledge on how SAFE was implemented and its execution.

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  Outsource for Reckitt

  Mar 2023 - now

  Regional Delivery Leader

  Responsible for IT service for commercial and warehouse services in LATAM