Heather Shapiro, MBA

Experience

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  Six Flags New England

  May 2006 - Nov 2011

  Lead/Actor/Usher

  • Collaborated with team members to act in and produce stage shows• Supervised and accessed performance of 27 team members• Recruited and interviewed prospective candidates • Utilized problem-solving skills to resolve issues that arose to provide exceptional customer service• Interacted with guests to enhance their amusement park experience • Awarded 2009 Park-wide Mantra Spirit Award for excellence in team work

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  Enfield Board of education

  Oct 2009 - Jun 2010

  Substitute Teacher

  • Supervised students in a public school environment• Presented lessons in all academic disciplines• Implemented classroom management strategies • Utilized problem-solving skills to resolve issues • Maintained detailed and accurate records.

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  Lo-Q, Inc.

  Mar 2010 - Jun 2010

  Supervisor

  • Recruited, hired, and scheduled 30 team members within labor and expense budgets,• Trained, supervised and evaluated team members to ensure a quality guest experience• Utilized problem-solving skills to resolve issues that arose on a daily basis• Expedited solutions to guest complaints and concerns in a friendly, professional manner• Provided exceptional customer service in a fast paced, high volume, sales-driven environment• Monitored and managed associate cash drawers for accuracy and security • Administered the accurate reporting of inventory logs and revenue to the corporate office Show less

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  Disability Management Services, Inc.

  Jun 2010 - Jul 2013

  Claim Support Representative

  • Administrated business office functions including: ordering, receiving and filing customer claims; ordering office supplies; cataloging and interoffice distribution of correspondence• Preserved confidentiality while providing support to the clients• Integral in the transition of company records to a fully digital medium

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  Cigna

  Jul 2013 - May 2020

  Corporate Email Specialist | Project Manager | TrainerLed implementation of new mass email templates for the enterprise; successfully implemented mass email intake process, improving turnaround time by 20% in the first three months Successfully trained 70-80 communications partners and 10-15 Eloqua power users on new templates and ensured adherence to branding guidelines, improving on former processesCoached communications partners on mass email best practices Transformed methods used for identification of email distribution audiences, improving accuracy, and reducing errors As a member of the Quality Council, provided subject matter expertise to the search for a new mass email tool and directed best practices for the company’s mass email distributions Show less Project Manager | Content Creator | Event PlannerSuccessfully project managed the inaugural Cigna Insights & Analytics Expo, an event designed to promote the value of data and analytics to the enterprise. Coordinated multimedia presentations by 25+ employees, managed dozens of volunteers. Event attended and well received by hundreds of employees, including executive leadershipDelivered the Weekly Chatter, a newsletter highlighting the accomplishments of Analytics team members and providing information on upcoming internal and external events. Weekly readership of 2000+ employees and matrix partnersCreated content on behalf of the Analytics team including blogs, articles, training, and informational videos, presented at town halls and other high-profile eventsDeveloped employee talent as a moderator for Lean In Circles at Cigna, a coach to early career professionals and as the Sergeant at Arms for Cigna Information Management and Analytics (CIMA) Toastmasters Show less

  • Employee Communications Specialist

    Oct 2018 - May 2020

  • Analytics Communication Specialist

    Sept 2016 - Oct 2018

  • Underwriting Account Senior Associate

    Jul 2013 - Sept 2016
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  Evernorth

  May 2020 - Jul 2021

  Communications & Engagement Lead | Provider Data Domain

  Collaborated with leaders on internal communication messaging in a highly matrixed environment to promote the Provider Data Domain (PDD) and the Enterprise Data Strategy (EDS) program across various channels, including blogs, informational videos, and email. Developed the Power Hour, a professional development lunch and learn series aimed at giving employees a forum to discuss topics that are important to them. Results: Engagement increased by 30% in the first three months.

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  Dennis Group

  May 2022 - Oct 2023

  Employee Engagement & Office Manager

  Oversaw operations and facilities management for a midsize engineering and design firm specializing in food manufacturing, including 150 onsite employees. Orchestrated 15 corporate sponsored events per year, averaging two to four engagement events per month, including volunteer coordination, planning, vendor management, facilities management, set-up, tear down and follow-up. Partnered with human resources on the execution of engagement events, interviews, travel accommodations, and scheduling. Created and managed all employee and office communications across various channels, including email, announcements, invitations, infographics, and crisis communications. Results: Increased attendance at employee events by 35% and boosted morale by 50% in the first five months. Three largest events earned 85-90% approval rating. Show less