Khai Lee

Experience

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  Splash Interactive Group

  Jul 2015 - Apr 2016

  Web Design & Marketing Intern

  • Worked with local community centers to grow online search presence through social media and websites• Designed and maintained websites for Citibank and Standard Charted• Drafted and presented concepts and marketing material consistent with company branding guidelines to the creative team and clients

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  Singapore Armed Forces (SAF)

  Feb 2016 - Feb 2018

  Coordinator, Dispensary Technician

  • Formulated military camp endemic protocols and coordinated endemic simulation• Surveyed medical and camp health code compliance• Remodelled medication inventory stock monitoring system• Maintained medical centre operational facilities and inventory

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  Dr. Catherine Lee Orthodontics

  Jan 2018 - May 2018

  Patient Relations Officer

  • Managed patient registration and appointments• Provided post treatment assistance and instructions to patients• Assisted intern training and development• Demonstrated a client centric culture by actively working to improve understanding of client needs and enhance the client experience across our staff and services

• 

  C P Consultants Pte Ltd

  May 2018 - Oct 2023

  Associate

  • Surveyed rural sites in Japan for potential rural tourism projects• Liaised with regional representatives, government officials and partner organisations• Established and managed strategic relationships with 3rd party companies dealing in rural tourism• Maintain effective relationships across teams and key stakeholders

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  My Carers

  Feb 2023 - now

  Operations Manager

  At MyCarers, I drive the development and optimisation of internal systems and operational processes to support our care teams effectively. My focus is on creating seamless, scalable solutions that ensure efficiency and compliance.Key Responsibilities:• Payroll Systems: Designed and implemented an accurate, user-friendly payroll system, ensuring timely staff payments and operational reliability.• Technology Integration: Developed a bespoke desktop app for staff to clock in and out, log shift details, and streamline reporting processes.• Administrative Oversight: Managed invoicing systems, improved workflow documentation, and ensured all processes align with regulatory standards.• Recruitment Support: Created engaging job adverts and facilitated onboarding processes, ensuring new hires were equipped with clear tools and expectations.• Issue Management: Provided operational solutions for payroll and system-related queries, ensuring prompt resolutions to support team performance.Key Achievements:• Spearheaded the automation of core processes, reducing manual workloads and enhancing accuracy.• Improved operational infrastructure, enabling greater efficiency and team productivity.I specialise in leveraging technology and strategic system improvements to empower care providers, enabling them to focus on delivering outstanding services while maintaining operational excellence. Show less