Omar Almoeili

Experience

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  Petsy store

  Jun 2020 - Jun 2022

  E-Commerce Assistant

  E-Commerce Assistant and Purchasing Assistant in an Online Pet Supplies Store. Experienced in managing E-Commerce stores and public relations with suppliers. Strong background in public relations and customer relations.

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  Marafiq

  Jun 2022 - Oct 2022

  Cooperative Education Student

  During my 4-month COOP at Marafiq, I honed a diverse skill set within the IT Infrastructure and Operations Department. My collaboration with the IT Support Team and Facility Operations Team provided a comprehensive learning experience.Problem-Solving: Engaged in troubleshooting sessions with the IT Support Team, enhancing my ability to analyze and resolve technical issues promptly. Adapted quickly to address challenges and ensure seamless IT support.Cross-Functional Collaboration: Worked seamlessly with both the IT Support and Facility Operations teams, fostering collaboration between digital and physical aspects of the organization. Contributed to cross-functional meetings, ensuring alignment in operational activities.Communication Skills: Enhanced interpersonal and communication skills through active engagement with team members and cross-functional collaboration. Effectively conveyed technical information to diverse audiences, fostering a cohesive work environment.Adaptability: Navigated the dynamic IT environment and adaptability to changes within the company. Successfully handled unexpected challenges, demonstrating flexibility in adjusting to evolving project requirements and technology updates.Facility Operations Integration: Gained insights into the integration of IT with facility operations. Collaborated on initiatives requiring coordination between digital and physical aspects, broadening my understanding of organizational operations.Professional Development: Actively participated in training sessions and workshops organized by Marafiq. Expanded my technical knowledge, staying informed about industry best practices and emerging trends in IT infrastructure and operations.My COOP experience at Marafiq equipped me with problem-solving abilities, and cross-functional teams. These skills, coupled with adaptability and a commitment to continuous improvement, position me well for a successful career in IT infrastructure and operations. Show less

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  AlRashed Tires Company

  Dec 2022 - Dec 2023

  Customer Service Representative

  I am a dedicated and results-oriented professional with one year of immersive experience in customer service at Alrashed Tires. Over the past year, I have had the privilege of contributing to the success of our customer service department by providing exceptional support to clients within the Tireex. My role involved addressing inquiries, resolving issues, and ensuring a positive experience for our valued customers.Key Achievements and Skills:Industry Knowledge: Developed a deep understanding of the tire industry, including product specifications, brands, and technical details. This knowledge allowed me to assist customers effectively, providing insightful information and recommendations.Effective Communication: Utilized strong communication skills to engage with customers both in-person and over various communication channels. I effectively conveyed technical information in a clear and understandable manner, ensuring customer satisfaction.Problem-Solving: Demonstrated proficiency in addressing customer concerns and resolving issues promptly. My problem-solving skills played a key role in maintaining customer trust and loyalty, contributing to the positive reputation of Alrashed Tires.Customer Relationship Management (CRM): Built and maintained strong relationships with clients, fostering a sense of trust and reliability. Consistently received positive feedback for delivering personalized and attentive service tailored to the unique needs of customers in the automotive sector.Team Collaboration: Collaborated seamlessly with colleagues, service technicians, and other departments to address complex customer inquiries and provide holistic solutions. Effective teamwork ensured a smooth customer experience throughout the entire service process.My one-year experience at Alrashed Tires has equipped me with tires industry knowledge, enhanced communication skills, and a proven track record of delivering exceptional customer service. Show less

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  Saudi Paper Group

  Dec 2023 - now

  • Customer Service & Public Relations Specialist

    Jul 2024 - now

  • Customer Service Specialist

    Dec 2023 - Jul 2024