Blair Loveday

Experience

• 

  Moore Wilsons

  Mar 2006 - Apr 2010

  Fork lift operator

  Fork lift driving, check out work, small truck driving.

• 

  Medibank Health Solutions

  Apr 2010 - Aug 2015

  First Level IT Support for NZ and AU users, including user access, hardware, documentation and general Service Desk support duties, including regular on-call work.Worked as part of a wider team based in Australia, worked with 1 IT staff member in NZ for 1.5 years, then worked for 3 years as the sole IT support person in NZ for the business.Also managed the Service Desk when required, including occasionally facilitating CAB/TECC meetings and running DR test bridges, regularly doing statistics and reporting, as well as managing occasional Incidents on an on-call basis. Show less

  • End User Computing Engineer

    Oct 2014 - Aug 2015

  • IT Support

    Apr 2010 - Oct 2014
• 

  VTNZ (Vehicle Testing New Zealand)

  Aug 2015 - Nov 2019

  Service Delivery Analyst

  Local End User support and Vendor escalations.2IC to the IT Operations ManagerManaging IMAC processManaging Incident escalations

• 

  NZGamer.com

  Feb 2017 - Feb 2018

  Writer

  Thanks to a keen interest in video games, I offered my skills to NZGamer.com as a writer and reviewer. While this is a voluntary position, it gave me experience in writing long form pieces to convey the message I am trying to make.The experience involves reviewing games, breaking them down coherently and concisely, so the reader can make an informed decision about their purchases.

• 

  Kāinga Ora - Homes and Communities

  Nov 2019 - Sept 2023

  Began as a Team Leader to 8 excellent staff (6 perm and 2 Fixed Term) spread between Wellington and Auckland.Managed the Service Desk through lockdown and through the transition to supporting over 2500 staff who began to work flexibly using laptops.Oversaw and hired for the expansion to 14 permanent direct reports and up to 4 contractors (18 staff in total during the Office 365 migration) as well as expanding the Service Desk to be based in Wellington, Auckland and Christchurch.Mentored and coached staff to move up into new IT roles within Kāinga Ora and brought staff externally and internally from the business to create a diverse environment from different personal and workplace backgrounds. Show less

  • Team Leader - End User Technology

    Mar 2023 - Sept 2023

  • Team Leader Service Delivery

    Mar 2022 - Mar 2023

  • Service Desk Team Lead

    Nov 2019 - Mar 2022
• 

  Department of Conservation (DOC)

  Sept 2023 - now

  Service Desk Manager