Manoj K P

Experience

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  Torry Harris Integration Solutions

  Apr 2014 - Mar 2016

  Operations Analyst

  Worked for Everything Everywhere(EE) on Behalf of Torry Harris Integration Solution.• Worked as Application and Infrastructure support engineer for EE's Digital platform hosted on AWS cloud.• Worked on managing various AWS services like EC2, S3, ELB, RDS, IAM, Route 53, Cloud Formation. • Supported the content management (AEM) tool and e-commerce tool(Hybris). • Worked on incident, change and problem management following ITIL process.• Monitored production environment using AI based tool - Dynatrace• Took part in regular and major deployments in production environment Show less

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  Torry Harris Business Solutions (Europe) Ltd

  Mar 2016 - Apr 2016

  Operations Analyst

  Worked for Everything Everywhere(EE) on Behalf of Torry Harris Integration Solutions.• Worked as Single point of contact for any issues in EE's self serve portal - "My Account(MyEE)"• Worked closely with development, testing and, release management team in onshore.• Provided optimal assistance to the Service Managers and keeping them up-to date on the changes or issues in production.

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  Torry Harris Integration Solutions

  May 2016 - May 2018

  Cloud Support Engineer

  Worked for British Telecommunications(BT) on Behalf of Torry Harris Integration Solutions.• Provided 24/7 application and infrastructure Support.• Worked on managing various AWS services like EC2, S3, ELB,IAM, Route 53, Cloud Formation. • Continuous monitoring of system performance and make sure system remains in healthy state. • Instill sense of urgency, drive team debate around key issues and risk while keeping big picture and long-term targets in mind. Support principles, rules and processes.• Automating deployments & day-to-day activities to support Infrastructure & Application deployments. Show less

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  Torry Harris Business Solutions (Europe) Ltd

  Jun 2018 - Jul 2019

  Cloud Consultant

  Worked for British Telecommunications(BT)on Behalf of Torry Harris Integration Solutions.• Worked as single point of contact for BT's Digital Application and infrastructure Platform(Shop,Web, MYEE) from onshore• Coordinating with Offshore team and client service managers,business,product owners to keep them up to date.• Played crucial role in planning and managing EE website during buisness critical device launches like iPhone,Samsung,PS launches.• Suggesting & Implementing new technologies.• Co-ordinated with release management,development,testing teams for seamless deployments in production with minimal impact.• Managed high priority issues(P1,P2) in production by giving timely update to incident management team and business owners. Show less

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  Torry Harris Integration Solutions

  Aug 2019 - now

  Cloud Support Lead Engineer

  • Leading the team members, assigning, guiding, and reviewing their tasks.• Played a major role in migration from the legacy BT On-Prem Platform to the AWS cloud.• Implemented Critical solutions for better Performance and reliability on the BT Digital Websites.• Managed post migrations issue and site stability over BT Sport during Premier Champions League matches, UFC, and other major sports events.• Co-ordinating with release management,development,testing teams for seamless deployments in production with minimal impact.• Implemented AI based monitoring tool - Dynatrace(one agent) on BT websites and complete monitoring of BT site using dynatrace.• Handling UAT, Staging, and Production Environments. Show less