Roland Lu

Experience

• 

  Apple

  Oct 2016 - Jan 2018

  Technical Specialist

  - Support customers in a timely manner and balance priorities to achieve individual and team productivity goals- Identify all customers needs and present a product and service solutions- Empathise when technology is not working as expected and explain difficult technical problems in terms the customers understands - Mentor and assist in training peers on technical and customer service issues

• 

  Ericsson

  Jan 2019 - Dec 2019

  Implementation Manager

  - Organise and coordinate requests from telecommunications companies as a part of the nbn rollout plan- Plan and monitor service requirements needed for an efficient implementation of the building process- Ensure work is executed within project requirements with great attention to detail- Monitor and submit fixed price quotes to contractors

• 

  Australian Taxation Office

  Feb 2020 - now

  • Client Engagement Officer

    Feb 2021 - now

  • Graduate

    Feb 2020 - Feb 2021
• 

  Northern Bullants Football Club

  Feb 2023 - Jan 2024

  Sports Trainer
• 

  Mable

  Oct 2024 - now

  Support Worker

  - Provide personalized social support and companionship.- Empower individuals to participate meaningfully in their community.- Foster independence, inclusion, and overall well-being.- Support individuals in achieving their personal goals.