Roland Lu

Roland Lu

Technical Specialist

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location of Roland LuGreater Melbourne Area

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  • Timeline

  • About me

    Client Engagement Officer at Australian Taxation Office // Bachelor of Physiotherapy (Honours) Student

  • Education

    • Camberwell Grammar School

      2009 - 2014
      Captain of House (2014) , Victorian Certificate of Education

      Activities and Societies: School Prefect Body, Volleyball Firsts VI, Cross Country Firsts

    • Monash University

      2015 - 2018
      Bachelors of Commerce Finance and Economics

      Societies:- Association of South-East Asian Nations (ASEAN) Monash

    • La Trobe University

      2021 - 2021
      Bachelor of Health Science Health Services/Allied Health/Health Sciences, General Weighted Average Mark: 93

      Activities and Societies: La Trobe Student Excellence Academy

    • La Trobe University

      2022 - 2025
      Bachelor's degree (Honours) Physiotherapy
  • Experience

    • Apple

      Oct 2016 - Jan 2018
      Technical Specialist

      - Support customers in a timely manner and balance priorities to achieve individual and team productivity goals- Identify all customers needs and present a product and service solutions- Empathise when technology is not working as expected and explain difficult technical problems in terms the customers understands - Mentor and assist in training peers on technical and customer service issues

    • Ericsson

      Jan 2019 - Dec 2019
      Implementation Manager

      - Organise and coordinate requests from telecommunications companies as a part of the nbn rollout plan- Plan and monitor service requirements needed for an efficient implementation of the building process- Ensure work is executed within project requirements with great attention to detail- Monitor and submit fixed price quotes to contractors

    • Australian Taxation Office

      Feb 2020 - now
      • Client Engagement Officer

        Feb 2021 - now
      • Graduate

        Feb 2020 - Feb 2021
    • Northern Bullants Football Club

      Feb 2023 - Jan 2024
      Sports Trainer
    • Mable

      Oct 2024 - now
      Support Worker

      - Provide personalized social support and companionship.- Empower individuals to participate meaningfully in their community.- Foster independence, inclusion, and overall well-being.- Support individuals in achieving their personal goals.

  • Licenses & Certifications

    • CPR/AED/First Aid

      Allens Training
      Feb 2023
    • Level 1 Sports Trainer

      Sports Medicine Australia
      Feb 2023
    • Learning LinkedIn for Students

      LinkedIn
      May 2021
      View certificate certificate
    • Cybersecurity Awareness: Social Networking at Work

      LinkedIn
      May 2021
      View certificate certificate
    • Creating a Career Plan

      LinkedIn
      May 2021
      View certificate certificate
  • Honors & Awards

    • Awarded to Roland Lu
      School Prefect - 2014 Captain of House
  • Volunteer Experience

    • Fundraising Volunteer

      Issued by Leukaemia Foundation on Mar 2014
      Leukaemia FoundationAssociated with Roland Lu
    • Volunteer

      Issued by The Salvation Army on Sept 2012
      The Salvation ArmyAssociated with Roland Lu
    • Volunteer

      Issued by The Salvation Army on Sept 2014
      The Salvation ArmyAssociated with Roland Lu
    • Volunteer

      Issued by World Vision Australia on Jan 2010
      World Vision AustraliaAssociated with Roland Lu