Shiv Kumar

Experience

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  Trimax Computers Pvt. Ltd

  Nov 2006 - Apr 2007

  System Administrator

  windows server administration(2003 File Server) perform backup, escalating issues to superiors concernedTo provide the complete technical support to internal clients of more than 50 users Install and configure network printer and other hardware devices like PCs, Attend to and address technical queries put forth by clients and ensuring satisfactory resolution of the same. Managing emails in Lotus Notes 6.5Installing and configure Network Printer, FTP and Antivirus support.

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  Network Solutions Pvt. Ltd

  Apr 2007 - Feb 2011

  System Engineer

  Responsibility for policy configuration for all the McAfee components and the same is deployed to the clients. Malware analysis and security log analysis.Responsibilities handled - Performing daily activities, creating documents for technical reference, creating reports for daily and weekly. Meeting the SLA and timeframe.Proactively checking & resolving for Noncompliance machines and malware & resolving.Proactively looking into up-gradation of McAfee components with ePO applicationInstallation and configuration of Servers as per the Company guideline and checklist. User administration - creation / deletion of user accounts, managing roles / groups and rights. Installation, Configuration, and supporting enterprise services like ADS, DNS, DHCP, File / Print Server. Manage user permissions. Monitoring & tracking all the calls till closure according to SLA.Installation, configuration and Troubleshooting of operating systems, applications and Software's on desktops and Laptops. Internet and Intranet Configurations. Logging calls for H/W related problems to vendors.Troubleshoot Network Problems & handling Queries, solving hardware problems and Preventive Maintenance.Handling Escalated issues.Providing Support to Desktop Engineers Show less

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  MITI Solution Pvt. Ltd

  Mar 2011 - May 2012

  McAfee ePO Administrator

  * Planning for the McAfee setup (ePO 4.5 & 4.0) keeping the Network, time zone, manpower and computer resources in Consideration.* Proactive reporting of unnoticed vulnerabilities to MacAfee Support.* Configuring, managing and monitoring the setup for more than 10000 computers globally (5 EPO, 21 DR, global policies, exception handling, auto alerts and reports, AD synchronization)* Responsible for ensuring 100% compliance, MacAfee backup, performing daily activities, creating documents for technical reference, creating reports for daily and weekly. Meeting the SLA and timeframe.* Recommendations to client for upgradation, fine tuning and optimum utilization of available MacAfee resources.* Providing L3 support for Server related issues.* Coordinating with MacAfee for customized solutions. Show less

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  Capgemini

  May 2012 - May 2014

  Technical Consultant
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  Birlasoft

  May 2014 - Apr 2016

  Sr. Security Analyst

  Managing McAfee Antivirus for a global client.

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  IBM India Private Limited

  May 2016 - now

  Technical Services Specialist

  Taking care of Mcafee environment of multiple clients.