Yvonne Cunningham

Experience

• 

  Wells Fargo Bank National Association

  Jun 2010 - Oct 2020

  Provides world class service to all customers. Experience managing teams to meet daily customer deadlines. Relevant skills include:Excellent experience with a strong understanding of risk and compliance, audit, and HIPAA.Highly skilled in VICOR/RIDS platform for processing lockbox payments .Managed multiple shifts and various departments within the company.Manage workflow to ensure deadline are met.Excellent supervisory, interpersonal, communication, and computer skills.Trained new and current employees to perform multiple of duties.Ensured all team members had development plans and followed up to ensure completion.Measures for continuous improvement, development, opportunity, and applying excellent skills to meet the needs of company and customers.Professional ExperienceWells Fargo Bank, Tempe, AZOperations Manager II, May 2010 – October 2020 Manage budget cost and quality while providing continuous improvement.Make sure all risk and controls for the site are intact by ensuring all policies are met.Supervise employees while meeting and/or exceeding productivity standards for the site.Complete monthly meetings with all team members to provide feedback and ongoing development plan which increases productivity and excellent quality of work.Wachovia/Wells Fargo Bank, Monterey Park, CASite Operations Manager III, January 2008 – April 2010 Overall site manager for office of approximately 25 to 30 employees. Managed printing of IRDs for multi-shits. Processed Deposit Customer Corrections for bank customers for third party proof department.Managed budget and quality while providing continuous improvement.Made sure all risk and controls for the site were intact by ensuring all policies were met.Supervised employees while meeting and/or exceeding productivity standards for the site. Show less

  • Operations Manager II

    Jun 2010 - Oct 2020

  • Operations Manager II

    Jun 2010 - Sept 2020
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  CheckAlt

  Apr 2021 - now

  Site Manager