Experience

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  Ina grupa

  Jan 2008 - Jan 2009

  Account manager (b2b)

  • developing strong relationships with key accounts• ensuring high levels of client satisfaction• increasing share of wallet from key customers• acquisition of new accounts• successfully closing major contract negotiations and ensuring coordination with finance, legal and technical teams• developing and implementing commercial and marketing strategies for designated accounts within the territory• revenue attainment• cost management• existing relationships with Oil and Gas customers• experience selling to the Oil and Gas market Show less

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  Valamar riviera

  Apr 2011 - Sept 2011

  Hotel operations

  • learning the basics in reception, F&B, housekeeping and wellness department• supporting and working with all Head of Departments in all aspects of running hotel• ensuring the premises are in operative condition as per category of the unit to receive and serve the guests• regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters, GSTS feedback / RSTS feedbacks and action taken for service recovery• ensuring and checking SOP implementation in all departments• identifying staff learning needs and assisting with development Show less

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  Booking.com

  Apr 2012 - Apr 2016

  Account manager hotels croatia

  • responsible for managing established book of accounts• plan and execute face-to-face meetings with key hotels decision makers to create business opportunities • providing strategic and consultative advice on the base on real tracked trends and statistic data to a large number of hoteliers with the goal of increasing hotel revenue• proactively taking charge of developing sales/marketing plans and maximizing sales promotions and incentive programs to drive results• advising hotels about internet strategies• delivering constant growth of managed regions on the base of sales action plans resulting in maximizing sales territory revenue• evaluating the potential of assigned accounts on an ongoing basis• establishing budgets with the client and company• monitoring competition and respond immediately and appropriately• efficiently plan weekly/monthly/quarterly activities to yield the best return on time and effort Show less

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  The loop hotel

  Apr 2016 - Apr 2020

  General manager

  Award winner The best hotel in Croatia 2018*2019*• managing budgets and financial plans as well as controlling expenditure;• maintaining statistical and financial records;• setting and achieving sales and profit targets;• analysing sales figures and devising marketing and revenue management strategies;• implementation of SOP (Standard operating procedures)• recruiting, training and monitoring staff;• planning work schedules for individuals and teams;• dealing with customer complaints and comments;• addressing problems and troubleshooting;• promoting and marketing the business;• ensuring events and conferences run smoothly;• planning and organising accommodation, catering and other hotel services;• supervising maintenance, supplies, renovations and furnishings;• dealing with contractors and suppliers;• ensuring security is effective;• carrying out inspections of property and services;• ensuring compliance with licensing laws, health and safety and other statutory regulations. Show less

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  Hotel rebro & the loop hotel

  May 2018 - Apr 2020

  Ceo

  Award winner The best hotel in Croatia 2018*2019* by Ministry of Tourism & National Chamber of Commerce (The Loop hotel 1.st / Hotel Rebro 2.nd place)• controls the direction of the company• decides budgets for all departments• targets and initiates business partnerships with other companies• drives the culture of the business• oversees employment and ensures there are enough staff (and the right people)• manages senior managers• generates new business and gives approval of new projects• responsible for day-to-day decisions• identifies risks and ensures appropriate strategies are in place• ensures the correct practices are being met• attends shareholders meetings and other presentations• drives profitability of the business Show less

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  Aspira college

  Sept 2020 - now

  University lecturer

  Hotel and Tourism Management

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  Marina & hotel nautica

  Nov 2021 - Jan 2024

  Hotel manager