Experience

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  Concert communications

  Jun 1999 - May 2002

  Project manager

  Project Manager - Service Delivery - Frame RelayLed a team of Order Managers with the responsibility to implement British Telecoms Frame Relay product to the Strategic Customer Account Base (global customers with in excess of 30 international locations).

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  Thyssenkrupp elevator

  May 2002 - Jul 2004

  Senior program manager

  Senior Program Manager - U.S. Information Technology GroupOwned the IT outsourcing relationship between ThyssenKrupp Elevators N. American Operations and DXC Technology (formerly CSC) in a 5yr./$30M outsourcing agreement.Re-negotiated original contract to make it more favorable to ThyssenKrupp.

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  First class cabin rentals - property management

  Jul 2004 - Sept 2009

  Owner/operator

  Private Business Owner - First Class Cabin RentalsStarted, operated and sold a very successful vacation rental property management company. This included marketing, staffing (14 team members), accounting, invoicing and the day to day operation of the business from beginning to end. My niche market was managing privately owned short term vacation rentals with an estimated total value of these properties in excess of $15M. Approximately 60% of my business was repeat and referral. The business has been featured in several publications. Show less

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  Bt

  Sept 2009 - now

  Current:Lead a globally dispersed team of Service Request Managers supporting British Telecoms Americas sales channel in the price quoting and order conversion process for BTs harmonized products (WAN and Cloud). Quote and order support is provided for 200+ customers with locations around the globe. A key objective in this role is to decrease quote generation and order processing time while increasing throughput in an effort to realize quicker revenue into the sales channel. This has been accomplished by training, process and system improvement initiatives and in a pro-active manner, clearly understanding customer requirements early on in the on-boarding process in order to ensure a seamless implementation for the customer. Show less Led a large team of telecommunications engineers located in North America, Europe & Australia with responsibility for the preparation and commissioning of inbound Call Center services for 1,500+ customers (including manyl Fortune 50 customers) supported by 65 separate sales channels onto the BT platform. This includes building and commissioning all necessary data in the intelligent network enabling traffic to transit the network. Call volume averaged 415 million minutes/month. Project managed several initiatives including: The migration of 1,561 "live" customers from the legacy platform to the newly commissioned network; Transition of 1,000+ customer access circuits. from legacy equipment to the new Ericsson platform. Show less

  • Senior Manager - Americas Service Introduction & Sales Support

    Sept 2016 - now

  • Technical Operations Manager - Inbound Contact Global Voice Provisioning

    Sept 2009 - Sept 2016