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Anthony Iannone

Anthony Iannone

Facilitator/Procedure Writer

Followers of Anthony Iannone51 followers
location of Anthony IannonePalm Harbor, Florida, United States

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  • Timeline

  • About me

    Support Manager at Malwarebytes

  • Education

    • University of New Haven

      2005 - 2009
      Bachelor’s Degree Forensic Science

    • Dowling College

      2009 - 2011
      Master's degree EDUCATION

  • Experience

    • Bethpage Federal Credit Union

      Jul 2009 - May 2016
      Facilitator/Procedure Writer

    • Orlando Utilities Commission (OUC - The Reliable One)

      May 2016 - Sept 2019
      Customer Service Technical Trainer

      Serves the entire customer service division in training, documentation, and communication. Focus on business process analysis, service quality, and customer information system training.

    • Malwarebytes

      Sept 2019 - now

      Managing a global team of both internal and outsourced support agents to achieve effective and efficient solutions with customers resulting in high satisfaction. Communicating with various product teams to ensure accurate bug reporting, and new release support. Acting as an admin resource for account and licensing infrastructure.

      • Support Manager

        May 2023 - now

      • Customer Support Training Coordinator

        Sept 2019 - Oct 2023

  • Licenses & Certifications

    • Achieve Global Certification - Sales, Service & Leadership Training

      Miller Heiman Group UK (Formally Achieve Global)
      Jan 2013