Cynthia Dangelo

Experience

• 

  Walmart

  May 2009 - Feb 2014

  Department Manager

  Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.Evaluated suppliers to assess quality, timeliness, and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.Developed empowering employee culture focused on equipping employees to independently meet customer needs.Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands. Show less

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  Bank of America

  Feb 2014 - Sept 2016

  Virtual Teller

  Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.Processed customer transactions promptly, minimizing wait times.Educated customers on use of banking website and mobile apps.Assisted customers with compromised debit cards and issued new credentials.

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  Citi

  Sept 2016 - Sept 2017

  Fraud Analyst

  Analyzed large amounts of data to find patterns of fraud and anomalies.Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.Evaluated customer data to identify and prevent fraudulent activities.Performed risk assessments to determine level of fraud risk and prioritize investigations.Contact card members to verify charges and recent activity to identify any potential fraud Tracked fraud cases and monitored trends to develop strategies for prevention. Show less

• 

  Ally

  Sept 2017 - May 2018

  Collections Representative

  Reviewed collection reports to determine status of collections and amounts of outstanding balances.Used probing techniques to determine debtors' reasons for delinquency.Processed payments and contracts on accounts.Used scripted conversation prompts to convey current account information and obtain payments.Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

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  MoneySolver

  Apr 2018 - Aug 2019

  Tax Analyst

  Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions.Conducted targeted tax research to facilitate informed project planning and compliance efforts.Communicated complex tax issues and terminology with others by explaining in easily- understood terms.Maintained database of federal and state tax laws and regulations to promote uniform policy and procedural compliance.

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  We Insure

  Sept 2019 - Aug 2021

  Process Specialist

  Verified client information by analyzing existing evidence on file.Accurately inputted all patient and insurance information into company's computer system using Epic.Posted payments to accounts and maintained records. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.Maintained current product knowledge to meet customer needs and increase sales.

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  Citizens Property Insurance Corporation

  May 2021 - Jul 2022

  Customer Relations Specialist

  Recorded and maintained files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information. Prepared documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints.

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  Deutsche Bank

  Jul 2022 - now

  Perform sanction, negative media, and politically exposed persons (PEPs) screening of client relationships with medium or high complexity (entity, legal representatives, shareholders) per current key operation procedures (KOPs)Interpret current KOP and provides guidance, if required, in liaison and agreement with KOP owner and accurately documents alert dispositions for non-material hitsCollect and verify alerts generated by the Firm's strategic filters & screening tools and investigate and analyze output to identify matches and adverse media alerts that require escalation to the line of business (KYC officers & accountable client owners (ACOs)) and anti-financial crime (AFC)/compliance and takes part in in-depth discussions as requiredPrepare a summary of relevant findings & hits and communicates these to KYC officers and ACOs, while also improving and implementing relevant documentationClose collaboration with KYC officers and ACOs to gain specific market and client knowledge to support the decision-making process around relevance of alertsReview existing PEP due diligence on client relationships and perform relevant searches to establish new PEP hits, complete PEP due diligence templates and maintain a central database of all PEP hits Show less

  • Anti-Money Laundering Analyst

    Feb 2024 - now

  • Financial Crime Control Analyst

    Jul 2022 - now