Katie Anderton

Experience

• 

  Waitrose & Partners

  Sept 2009 - Apr 2016

  SUMMARY • Executed the branch’s vision set by leadership and successfully acquired duty manager accreditation• Coached product specialists, orchestrated team development and seconded to a new branch opening in Uttoxeter• Managed departments covering meat and fish, bakery, deli, juice bar, wine bar and the over 70s café • Supervised staff, ensured compliance with policies and maintained high product and customer service standards SUMMARY • Enrolled into the team leader training program as a result of strong professional performance• Became the first team lead appointed to work on any counter across the entire section• Accepted to complete a prestigious ASMT course and successfully become an acting ASM• Directed strategic projects, including project Trafalgar focussed on operational efficiency

  • Assistant Section Manager Food Service

    Sept 2014 - Apr 2016

  • Assistant Section Manager (Trainee) Customer Service

    Sept 2013 - Sept 2014

  • Customer Service Team Lead

    Mar 2011 - Sept 2013

  • Supermarket Assistant (Customer Services)

    Sept 2009 - Mar 2011
• 

  John Lewis & Partners

  Apr 2016 - Aug 2020

  KEY ACHIEVEMENTS • Improved the team’s performance through effective coaching and regular feedback • Successfully handled complex disciplinary and grievance processes • Organised seasonal changes within operations to enhance sales • Established business-critical related services and financial partnerships RESPONSIBILITIES • Accountable for driving commercial results through effective team management • Line managed staff and ensured alignment on priorities and ongoing business strategies• Maintained excellent customer service standards• Communicated commercial offers to on-floor teams to maximise sales and to empower team members Show less KEY ACHIEVEMENTS • Enabled peers to improve performance expectations through comprehensive support• Transitioned between key roles covering both the catering unit and the fashion shop floor• Led peers and team members in day sessions, used to identify improvements in team ways of working RESPONSIBILITIES • Managed section and sales operations within the fashion floor and supervised the entire department on a daily basis• Delivered strong section and branch results by exceeding sales targets set by leaders• Championed performance and productivity improvement• Acted as both the deputy and duty manager within the section Show less

  • Team Manager

    Jun 2018 - Aug 2020

  • Section Manager Fashion

    Apr 2017 - May 2018

  • Section Manager Catering

    Apr 2016 - Mar 2017
• 

  Waitrose & Partners

  Aug 2020 - Oct 2021

  Team Manager
• 

  John Lewis & Partners

  Oct 2021 - now

  Business Lead and Project Manager across multiple of Click and Collect projects across John Lewis Partnership. Working closely with John Lewis and Waitrose Store Operations, Procurement and Legal, IT, Infrastructure, Testing, and, Click and Collect Development Operations, and Customer Fulfilment.Primary Partner;- Project Management- Contract and Commercial negotiations- Supplier relationship management- Stakeholder Management (Internal and External)- Supplier Onboarding- E2E Project life cycle management Show less

  • Customer Delivery Development Manager

    Dec 2024 - now

  • Business Implementation Manager

    Mar 2023 - Dec 2024

  • Operational Support Manager - Click & Collect

    Oct 2021 - Mar 2023