Nicholas D'Errico

Experience

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  The Arc of the United States

  Jun 2015 - Jul 2019

  Lead Teacher

  Provide high-quality educational and developmental support to individuals with intellectual and developmental disabilities. Design and implement individualized lesson plans, lead classroom activities, and foster a supportive and inclusive learning environment. Work closely with students, families, and interdisciplinary teams to promote educational growth, personal development, and community integration.Responsibilities: • Design, plan, and deliver engaging and effective instructional materials and lesson plans tailored to the diverse needs and abilities of students. • Create and maintain a positive and structured classroom environment that promotes student engagement, respect, and collaboration. Implement behavior management strategies and support positive social interactions among students. • Monitor and assess student progress, providing feedback and making adjustments as necessary to support their needs. • Maintain open and effective communication with students' families and guardians. Provide regular updates on student progress and collaborate with families to support educational and developmental goals. • Work closely with other educators, therapists, and support staff to coordinate services and interventions. Participate in team meetings, professional development, and training to stay current with best practices and educational strategies. • Maintain accurate and detailed records of student performance, behavior, and development. Prepare and submit reports and documentation as required for compliance and program evaluation, Show less

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  Target

  Sept 2015 - Feb 2016

  Customer Service Specialist

  Responsible for addressing customer inquiries, resolving issues, and providing support in a friendly and efficient manner. In addition, handling a combination of direct customer interaction, problem-solving, and ensuring a positive and seamless experience throughout the shopping journey.Responsibilities: •Greet and assist customers with their needs, including answering questions about products, services, and store policies. Provide a high level of service to ensure customer satisfaction and loyalty. • Address and resolve customer complaints or concerns promptly and professionally. Utilize problem-solving skills to find solutions that meet the needs of both the customer and the store. •Maintain up-to-date knowledge of store products, promotions, and services. Assist customers in finding products, making recommendations, and providing information on features and benefits. •Perform cashier duties, including processing transactions accurately and efficiently. Assist with restocking, organizing merchandise, and maintaining store cleanliness and appearance. •Work closely with team members to ensure effective communication and coordination. Contribute to a positive work environment by supporting colleagues and participating in team meetings and training. •Collect and document customer feedback and relay important information to management to help improve service quality and operational processes. Show less

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  Gander Mountain Store

  Apr 2016 - May 2017

  Signing & Pricing Specialist

  Responsible for ensuring that all pricing, signage, and promotional materials within the store are accurate, up-to-date, and compliant with company standards. In addition, managing the presentation of pricing information and in-store signage to enhance the customer shopping experience and support sales objectives.Responsibilities: •Ensure that all products are accurately priced according to company guidelines. Update price tags and labels as necessary to reflect changes in pricing or promotions. •Create, update, and maintain in-store signage, including promotional displays, aisle markers, and price tags. Ensure that signage is visually appealing, easy to read, and aligned with current marketing campaigns. •Assist in the planning and execution of in-store promotions and events. Set up promotional displays and ensure that promotional signage is prominently and correctly displayed. • Inventory Management: Collaborate with the inventory team to ensure that pricing and signage are updated in conjunction with stock levels and inventory changes. •Adhere to company policies and procedures related to pricing and signage. Ensure compliance with legal and regulatory requirements for pricing accuracy and disclosure. •Address any customer inquiries or concerns related to pricing and signage. Provide assistance to customers in locating items and understanding promotional offers. •Work closely with the merchandising team to support the implementation of new product lines and seasonal changes. Coordinate with store management to address any issues related to pricing or signage. •Monitor and report on pricing discrepancies, signage issues, and inventory updates. Provide feedback and recommendations for improvements to the store management team. •Train and support store associates on pricing and signage procedures. Ensure that staff are knowledgeable about current pricing and promotional information. Show less

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  Best Buy

  Sept 2017 - Nov 2018

  Sales Associate

  Responsible for delivering exceptional customer service, assisting customers with their purchase decisions, and supporting store operations. In addition, engaging with customers to understand their needs, providing product recommendations, and ensuring a positive shopping experience.Responsibilities: • Greet and assist customers with a friendly and professional demeanor. Address customer inquiries, provide product information, and offer solutions to enhance the shopping experience. • Actively engage with customers to understand their needs and recommend appropriate products and services. Achieve individual and store sales goals through effective sales techniques and product knowledge. • Stay informed about the latest products, technologies, and promotions. Provide accurate information and demonstrations to help customers make informed purchasing decisions. • Maintain a clean and organized sales floor. Restock merchandise as needed and ensure that displays are well-maintained and visually appealing. • Operate the cash register and handle transactions accurately, including processing payments and issuing receipts. Assist with returns, exchanges, and refunds in accordance with store policies. • Assist with inventory counts and ensure that products are correctly labeled and priced. Report any discrepancies or issues with inventory levels to the store management. • Handle customer complaints or issues with professionalism and escalate to management as necessary. Strive to resolve concerns and ensure a positive resolution. • Work collaboratively with other sales associates and store staff to achieve store goals and maintain a supportive team environment. Participate in team meetings and training sessions as required. • Assist with setting up and promoting store events, sales, and special promotions. Ensure that promotional signage and displays are accurately set up and up to date. Show less

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  Five Below

  Jun 2020 - Mar 2021

  Store Manager

  Responsible for overseeing all aspects of store operations, ensuring a high level of customer service, and driving sales performance. Managing a team, implement company policies, and maintain store standards to achieve business objectives and deliver an exceptional shopping experience.Responsibilities: •Lead and motivate store associates to achieve sales goals and provide excellent customer service. Foster a positive and inclusive work environment that encourages team collaboration and development. •Drive sales by setting and monitoring performance goals, analyzing sales data, and implementing strategies to increase store profitability. Ensure that store targets are met or exceeded. •Ensure that all customers receive outstanding service and support. Address customer inquiries, resolve issues, and handle complaints with professionalism and efficiency. •Oversee daily store operations, including opening and closing procedures, cash handling, and inventory management. Ensure compliance with company policies and procedures. •Manage product placement, visual merchandising, and inventory levels to maximize sales and maintain store appearance. Conduct regular inventory audits and manage stock replenishment. •Recruit, train, and develop store associates. Conduct performance evaluations, provide feedback, and implement corrective actions when necessary. Schedule staff shifts and manage labor costs. •Ensure the store operates in compliance with all safety, health, and legal regulations. Adhere to company guidelines and procedures regarding merchandising, loss prevention, and financial controls. •Implement and promote in-store marketing campaigns and special promotions. Coordinate with the marketing team to execute store events and initiatives. •Prepare and review operational and sales reports. Analyze store performance metrics and provide insights and recommendations to the District or Regional Manager. Show less

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  South Mississippi State Hospital

  Oct 2021 - Jul 2023

  Acute Care Tech

  Provide essential support to the healthcare team in the Acute Care Unit. Delivering direct patient care, assisting with medical procedures, and ensuring that patients receive high-quality care in a safe and supportive environment.Responsibilities: •Assist with the daily care of patients, including monitoring vital signs, providing personal hygiene assistance, and helping with mobility and daily activities. Ensure that patients are comfortable and receive appropriate care. •Support healthcare professionals in medical procedures and treatments. Prepare and maintain equipment and supplies for use in patient care. •Observe and report changes in patients' conditions to the healthcare team. Document patient interactions, care provided, and any relevant observations accurately and promptly. •Adhere to infection control protocols and safety regulations. Ensure that patient rooms and common areas are clean and organized. Follow hospital policies and procedures to maintain a safe environment. •Communicate effectively with patients, families, and caregivers. Provide emotional support and address patient concerns or questions as needed. •Assist with administrative tasks such as scheduling, patient admissions, and discharges. Help with maintaining patient records and ensuring confidentiality. •Respond to medical emergencies promptly and assist healthcare professionals as needed. Follow emergency procedures and protocols to ensure patient safety. •Work closely with nurses, doctors, and other healthcare professionals to provide comprehensive care. Participate in team meetings and contribute to care planning and implementation. • Participate in ongoing training and professional development opportunities to enhance skills and knowledge in acute care. Show less

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  Capella University

  Jul 2023 - Jun 2024

  Advising Support Representative

  Provide crucial administrative and operational support to the Academic Advising team. Assisting with student inquiries, coordinating advising appointments, managing records, and ensuring that the advising process runs smoothly and efficiently.Responsibilities: •Serve as a primary point of contact for students seeking information and assistance related to academic advising. Address inquiries via phone, email, or chat, providing accurate and timely responses. •Maintain and update student records related to advising, including tracking interactions, documenting advising sessions, and managing confidential information in compliance with privacy regulations. •Assist academic advisors by preparing necessary documentation, providing information about student records, and supporting the advising process to ensure efficient operations. •Contribute to the development and refinement of advising procedures and processes. Identify areas for improvement and collaborate with the advising team to implement enhancements. •Develop and distribute communication materials for students, such as newsletters, updates, and reminders about advising sessions and academic deadlines. •Participate in training sessions and professional development opportunities to stay updated on best practices in academic advising and university policies. •Provide excellent customer service to students, faculty, and staff, addressing concerns and resolving issues with professionalism and a focus on student success.Additional Roles: •Learner Records Subject Matter Expert (SME) serves as the primary authority on learner records management, ensuring the accuracy, security, and compliance of all student records and related data. •Chat Subject Matter Expert (SME) serves as the primary authority on the university’s chat communication systems and tools. •Ella Subject Matter Expert (SME) responsible for providing expert knowledge and support for the Ella system/platform. Show less

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  Strayer University

  Jun 2024 - now

  Disability Services Advisor Sr.

  Ensure that students with disabilities receive equitable access to educational resources and support. Provide expert guidance and advocacy, manage complex cases, and lead initiatives to enhance the university's disability services program.Responsibilities: • Oversee and manage complex disability-related cases, including assessment of needs, development of accommodation plans, and coordination of services to ensure students have access to academic resources and support. • Ensure that all disability services are in compliance with federal and state regulations, including the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. Advocate for students’ rights and needs within the university. • Contribute to the development and implementation of university policies and procedures related to disability services. Provide recommendations for improvements based on best practices and evolving regulations. • Provide expert consultation to faculty, staff, and administration on disability-related issues. Develop and deliver training programs to increase awareness and understanding of disability accommodations and accessibility. • Collaborate with other departments and community organizations to facilitate access to additional resources, such as tutoring, counseling, and assistive technologies. • Maintain accurate and confidential records of students' disability-related documentation and accommodations. Prepare reports and analyze data to evaluate the effectiveness of disability services. • Offer personalized support and guidance to students with disabilities, including problem-solving to address academic and personal challenges. • Lead or participate in initiatives aimed at enhancing the university's disability services program, including outreach efforts, program evaluations, and new service implementations. Show less