Virgilio R.

Experience

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  Soluziona

  Jan 2002 - Jan 2007

  System and Network Administrator

  Infrastructure administrator (Active Directory, MS Exchange, network, firewalls, routers)SAP Enterprise Portal Associated Consultant

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  NS Consulting

  Jan 2007 - Apr 2012

  Director / Owner

  Director / Owner of a consultancy enterprise specialized in implementation and sales of SAP solutions. Participation in projects and supporting the operation of the company

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  SAP

  Jan 2012 - Aug 2017

  SAP Senior Support Engineer (TQM)

  I have been working in one of the most important premium support customers in the region. My participation is intended to give customers a long term relationship with better access to SAP for topics related to operation and adopting innovation in their SAP centric solutions. Delivering the right services out of the SAP portfolio of proactive and reactive support services at the right point in time. I work as a link to all relevant SAP departments and the SAP Partners for all phases of the customer lifecycle, including main tasks listed below:Technical evaluation and documentation of customer situationIdentification of risks and top issues Execution of the Engagement PlanManagement of service and action plan Operations and Innovation Control Centers and Engineering Services deliveryEstablish SAP Solution Manager as collaboration platformDocumentation and reporting of Engagement status, action and valueEngagement ExtensionMain Projects Implementation of S/4 HANA on SAP Enterprise CloudImplementation and architecture definition in C4C / Hybris on SAP Enterprise Cloud ProjectImplementation of EPM solution based in BPC on HANA and PCMAssigned to the most critical accounts of SAP Mexico to support and safeguard the operations Show less

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  SAP

  Feb 2018 - now

  I help customers to overcome difficult situations

  • Digital Customer Engagement Manager

    Mar 2023 - now

  • Global Escalation Manager

    Feb 2020 - now

  • Technical Quality Manager

    Feb 2018 - Feb 2020