Experience

• 

  Baltimore county public library

  Sept 2001 - May 2011

  • Provided direct supervision to CA’s. Monitored CA’s daily activities as well as attendance and recorded them for statistical purposes. • Answered questions regarding shelving and circulation procedures from all staff members.• Informed CA’s and other library staff of any changes or updates by email or memos. • Resolved complex customer service issues, subdued upset patrons, negotiated fine payments.• Opened and closed branch; was usually responsible for closing branch and checking clean-up. Show less • Shelved and shelf-read library materials.• Provided excellent customer service at the circulation desk, trained numerous CA’s, and helped cross train librarians while on desk.• Shared innovative ideas on circulation procedures and policies, was part of a CA Team that met monthly to exchange ideas with the Circulation Assistant Supervisor and Managers.• Performed various additional duties usually assigned to full-time staff, such as reserves, magazine check-in, and processing new books. Show less

  • Professional Assistant (Part-Time Librarian)

    May 2008 - May 2011

  • Circulation Assistant (Team Leader)

    Feb 2008 - May 2011

  • Circulation Assistant

    Sept 2001 - May 2011
• 

  Camden county library system

  Jul 2011 - now

  • Provide reference, circulation, and readers advisory services in person, by phone, and email.• Provide exemplary customer service and resolve staff and patron concerns.• Plan and implement adult programming with special focus on the business community and diverse/marginalized populations.• Update book displays with relevant and diverse topics.• Participate in the selection and maintenance of assigned collection areas.• Assist with collection development by adding diverse titles to department book selection lists.• Act as In-Charge Person of branch (periodcially) in the absence of the branch manager.• Lead the library’s Diversity & Inclusion team.• Serve on various committees and teams, including NJLA. Show less • Served as office manager for department. Was responsible for monitoring department workflow, assigning duties, and resolving any issues with ordering, receiving, and cataloging. • Supervised three Library Assistants – responsibilities included training, scheduling, and yearly evaluations. • Acquisitions - was responsible for ordering and receiving adult print materials – Circulating Print, Reference, Large Print, and other special collections.• Copy cataloged materials when schedule permitted.• Served on various teams and committees. Show less • Served as in-charge person in the circulation department during the evening shift and on alternating weekend shifts.• Resolved complex customer issues and concerns regarding fines, lost books, and policy disputes.• Supervised fifteen direct reports (Library Assistants and Book Monitors) – responsibilities included training, scheduling, yearly evaluations, and daily workflow monitoring.• Trained numerous volunteers, community service workers and floaters.• Frequently served on interview teams for various library positions. Show less

  • Adult Services Librarian

    Mar 2022 - now

  • Principal Library Assistant (Technical Services)

    Jan 2016 - Mar 2022

  • Principal Library Assistant (Circulation)

    Jul 2011 - Jan 2016