Akhil Kumar

Experience

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  NIIT Limited

  Aug 2010 - Apr 2012

  Training Administrator

  Responsibilities: • Administering Training conducted by NIIT for NOKIA SEIMENS Networks/ SAP• Schedule creation, Session Planning for Training• Managing corporate sessions for Internal/ External employees of NSN & SAP.• Trained on sales force, CRM, assigning cases to team members, check invoices and taking care of SLA.

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  American Express

  Apr 2012 - Mar 2014

  Master Account Protection Specialist

  Responsibilities: • Working with ASG as a Master fraud analyst and was responsible for taking Inbound and outbound calls and offer solutions and answer queries related to the Security of the credit card account.• Had to perform account analysis in order to identify fraud or no fraud on the Account, basis which fraud case has to be set-up accordingly.• Was required to use the SSP tool in order to replace and overnight a new card on the affected account in order to make the card product more efficient Show less

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  Cognizant

  Oct 2014 - Jan 2017

  Senior Process Associate

  Implementing live changes to the account of the Large Sales customers using Google Adwords.Responsibilities:• Account Creation, Campaign Implementation (Google Adwords) • Reporting• List Mapping• Provide strategic direction to the team members by detecting growth zones to facilitate creation of new opportunities; support the achievement of their goals.• Helping customers to set up their campaigns and providing first level IT support. • Quality Check• Data Management• Tools : Google Adwords Editor, Snappy, FAST, Double Click Data Platform, Automation Scripts. • • Show less

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  Wipro Limited

  Apr 2020 - Mar 2022

  Process Lead
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  MCI

  Feb 2022 - Mar 2023

  Event Manager
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  Twitchy Thought Creations

  Feb 2023 - now

  Business Development Executive

  Driving Company sales by sourcing new clients, and convincing existing clients to purchase added offerings. I also keep a close eye on clients' feedback to ensure that their products and services always exceed expectations.Suggesting upgrades or added products and services that may be of interest to clients.